Application Support Analyst III

Responsibilities and Expectations

Position Overview :

We are seeking a highly skilled and experienced Application Support Analyst III to join our dynamic IT team. This individual will be responsible for providing Level 2 and 3 support for core banking applications, troubleshooting and resolving complex application issues, and collaborating with business units to understand and translate application requirements into technical specifications. The role also involves managing application upgrades, patches, and integrations.

Key Responsibilities :

• Provide Level 2 and 3 support for core banking applications, including troubleshooting and resolving complex application issues.
• Collaborate with business units to understand application requirements and translate them into technical specifications.
• Manage application upgrades, patches, and integrations.
• Escalate issues to vendors as needed and coordinate with them to resolve application problems.
• Ensure the stability and performance of applications through careful monitoring and proactive maintenance.
• Utilize diagnostic tools to measure, maintain, and troubleshoot applications, data systems, and services.
• Maintain optimal uptime of in-house information systems and services.
• Update and write documentation and procedures and provide related training.
• Analyze, diagnose, troubleshoot, and resolve underperforming or inconsistent information systems processes.
• Assist with application-level user provisioning for new hires, personnel changes, and terminations.
• Follow established departmental procedures and checklists, as well as bank policies.
• Ensure compliance with internal controls and regulatory requirements.
• Other duties as assigned by supervisor or department head

Required Skills & Education

Requirements

Preferred Skills :

Who We Are

Equity Bank, a full-service, $5 billion community bank, is based in Wichita, Kansas, with 70 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma.

At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.

Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.

What’s in it for you?

We believe your benefits are an important part of your overall compensation package.  We work year-round to ensure that we provide our employees with the most up-to-date, competitive program.  We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.

Benefits Available :