POSITION SUMMARY : The primary focus of the Patient Services staff is to provide exceptional patient care and promote practice success throughout each function of the position, ensuring all patient and exam information is correct for posting, verifying and maintaining accurate reporting, and delivering positive patient communication.
WHAT WE OFFER :
- Competitive starting wage will be determined based on experience
- Paid Holidays
- PTO
- Vision Benefits & 401(k)
- Growth and wage increase through company paid certification program
ESSENTIAL RESPONSIBILITES : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Uphold the Unity standards through exceptional customer serviceGreet patients in a friendly, professional mannerEfficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHRPerform end of day tasks, including balancing cash drawer, processing daily deposits, verifying / correcting data from identified reports, and submitting End-of-Day packet to manager for verificationMonitor patient flow throughout the office, properly communicating delaysRespond to patient inquiries about billing, procedures, policies and available servicesEvaluate and support implementation of new technology and equipmentProvide a safe and clean office environmentMaintain compliance with the organization's confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA)Monitor Unity processes to ensure compliance with the organization's policies and with the guidelines set by relevant regulatory agenciesDemonstrate a commitment to Standards of CarePerform other duties and assume various responsibilities as determined by the Practice Manager and doctor(s)EDUCATION AND / OR EXPERIENCE :
High school graduate, or equivalentAbove average knowledge in health science, math, and Microsoft Office (Word, Excel)Previous medical office experience and knowledge in medical coding / billing is preferredCOMPETENCIES : The requirements listed below are representative of the knowledge, skills, and / or abilities required to perform each essential duty satisfactorily.
Proficient in EHR, including exceptional keyboarding skillsAbility to accurately process insurance claims, and ensure proper reporting to BillingExcellent interpersonal, written, and verbal communication skillsDetail oriented with strong organizational skillsAbility to obtain knowledge and skills on the job or through educational coursesA strong commitment to helping peoplePolite, professional, and courteousAbility to lead, motivate and promote a team environmentProactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environmentReport for scheduled work shifts in a dependable and timely fashion pursuant to company expectationsENVIRONMENT AND PHYSICAL DEMANDS : The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job.
Constant walking and standing; frequent bending, stopping and reachingStrong sensory skills such as good eyesight, good hearing, and dexterityEqual Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
