Remote - Customer Service Advocate I

Immediate need for a talented Customer Service Advocate I. This is a 06+months contract opportunity with long-term potential and is located in El Paso, TX(REMOTE Please review the job description below and contact me ASAP if you are interested.Job ID :   25-80596 Pay Range : $17 - $17.25 / hournbsp; Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work locationKey Responsibilities : Shift :  7 : 30 AM - 4 : 00 PM MST - No OT nbsp; 30 min lunch Serves as the first-line advocate who focuses on resolving inquiries, issues, or concerns for members and / or providers. Leverages a variety of communication channels to provide members and / or providers with timely, accurate, and personalized support on routine complaintsnbsp;  Receives and responds to routine member and provider inquiries, requests, and concerns in an accurate and timely manner Serves as the front-line resolution advocate on various member and provider inquiries, requests, or concerns Mitigates and prevents complaints from being escalated to be resolved in the initial contact. Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution Maintains performance and quality standards based on established contact center metrics Provides customer service in a fast-paced contact center environment over the phone, via live chats, and email Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications Remains up-to-date and adheres to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance  Perform outbound outreach to members for educational / informational calls Calls are documented and placed on a spreadsheet The team provides education and information to vendors Outreach (telephonically) to members to obtain or relay information. Document call outcomesKey Requirements and Technology Experience :   Key Skills; Bilingual Spanish & English Typing Speed 40 WPM MS Excel  Call Center 1+ years of RECENT EXPERIENCE - Call Center, Bilingual (English and Spanish), Strong MS Excel Skills, and Typing Speed 40 WPM required. Top Skills : Data Entry, Critical Thinking, Multitasking, Time Management Strong customer service, excellent verbal and written communication skills, exceptional phone skills, must be a team player, able to problem solve, strong organizational skills, and have an exceptional work ethic Strong Microsoft knowledge (Excel, Outlook, Word Experience using multiple systems and programs simultaneously. Proof of a High School Diploma / GED or higher is REQUIRED. Must have an on-hand copy of HSD / GED / Transcript. Attendance / Reliability needednbsp;Attendance is mandatory - no time off allowed during training. Disqualifiers : Job longevity, management experienceOur client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy hereprof