Operations Manager

Operations Manager

The Operations Manager for our Tampa, Florida office is a strategic and hands-on leader responsible for overseeing all aspects of local operations in one of Cushman & Wakefield's most impactful offices. This role is designed to support our Brokers and service lines by ensuring seamless operational delivery across a wide range of functions includingbut not limited tobrokerage and administrative support, marketing and production design, financial analysis, transaction management, reprographics, and facilities. This individual is accountable for the overall health of the office, including team morale, culture, engagement, and cross-functional connectivity. They serve as the primary escalation point for internal and external stakeholders, ensuring timely resolution of issues and continuity of service. The Operations Manager will lead with a people-first mindset, driving operational efficiency, data integrity, and strategic forecasting. Key responsibilities include financial modeling, AR / AP processing, vendor management, CRM oversight, and process optimization. Partnering closely with market and regional leadership, this role is critical to implementing best practices, supporting business growth, and maintaining a high-performing, inclusive, and engaged office environment that reflects Cushman & Wakefield's values of integrity, collaboration, and client-centricity. This role will report directly to the Managing Director of Operations.

Key Responsibilities

• Lead, mentor, and manage administrative, operational, and support staff across multiple service lines.
• Foster a positive and inclusive office culture, promoting engagement, morale, and collaboration.
• Serve as the escalation point for internal and external operational issues.
• Oversee office operations including facilities, technology, mailroom, reprographics, and vendor management.
• Drive process improvement and operational efficiency across all functions.
• Manage financial operations including budgeting, forecasting, financial modeling, AR / AP processing, and expense tracking.
• Partner with HR to recruit, onboard, and evaluate staff; support performance management and development.
• Ensure compliance with company policies, licensing, and regulatory requirements.
• Promote CRM usage and maintain data accuracy for pipeline and revenue reporting.
• Support deal documentation, commission accounting, and transaction expense reconciliation.
• Collaborate with regional and national teams to implement strategic initiatives and share best practices.
• Coordinate local events and initiatives in partnership with Marketing and HR.
• Maintain business continuity and emergency preparedness plans.

Qualifications

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.