Engagement Manager

About the Opportunity

As an Engagement Manager on Contentful’s Professional Services team, you will partner with our most strategic enterprise customers to drive successful adoption and measurable business outcomes. While this role sits within Professional Services, it plays a cross-functional leadership role across the entire Customer Experience (CX) organization, representing all CX services — including Professional Services, Learning Services, and Support offerings — in collaboration with Sales and Customer Success. You will own the end-to-end engagement lifecycle, from pre-sales strategy and scoping through successful delivery and expansion. This role blends strategic account leadership, services sales accountability, and organizational influence, making it ideal for an experienced services leader ready to drive both customer and internal impact.

What to expect

Business & Go-to-Market Leadership

• Partner with regional Sales and CX leadership to attach the full CX Services portfolio (Professional Services, Learning Services, Support) to strategic opportunities.
• Own and forecast CX Services pipeline and bookings across assigned enterprise accounts, ensuring accurate visibility and predictability.
• Engage early in sales cycles to shape value-based solutions aligned to customer outcomes and business drivers.
• Define and refine services offerings, pricing, and value articulation in partnership with Product, Sales, and GTM teams.
• Act as a champion for CX Services internally, helping scale services-led selling motions across Sales and Customer Success teams.

Strategic Account Leadership

Engagement & Delivery Oversight

What you need to be successful

Required Experience & Skills

Preferred / Nice to Have

Working Environment & Expectations

This is a high-impact position for a strategic, customer-facing sales individual who wants to drive success for Contentful’s largest customers. You’ll represent the full CX Services value proposition to enterprise clients while influencing how Contentful scales its services discipline globally.

What’s in it for you?

This role will need to be conducted in a state in which we are currently registered to do business.

Salary Range : $140,000 - $190,000

Salary statements and equity details may apply in accordance with Contentful’s compensation programs.

#LI-Hybrid

Who are we?

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.

Everyone is welcome here!

Everyone is welcome here is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We are an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, disability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

This role may be assisted by scammers impersonating Contentful. We do not ask for personal information through social media or chat-based apps. If you suspect fraud, contact contentful security.

By applying, you acknowledge and agree to Contentful’s Candidate Privacy Notice.

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