Operations Support Specialist

Job Summary

We are seeking an Operations Support Specialist to join our team and contribute to the efficient functioning of our operations department. The ideal candidate will possess strong analytical skills and attention to detail, with the ability to review and monitor monthly performance metrics, ensuring accuracy and adherence to company standards.

Job Responsibilities

The candidate will spend most of their time working directly with experienced professionals in the industry, assisting in the following activities :

• Prepare monthly performance reports and productivity analyses to support decision-making processes.
• Review and monitor monthly account profit and loss (P&L), identifying areas for improvement to optimize profitability.
• Monitor internal key performance indicators (KPIs), analyze performance trends, and identify improvement opportunities.
• Ensure accurate attachment and input of buying and selling prices for all bookings into relevant systems.
• Gather and track irregular booking cases, monitoring progress and ensuring timely resolution.
• Verify all ocean and air accounts payable (A / P) invoices and ensure prompt accounts receivable (A / R) collection.
• Act as an operational liaison with administration teams to address pending issues, maintaining clear communication and resolving them promptly.
• Follow up on inquiries from head office and internal parties, providing timely and accurate responses to maintain smooth operations.

Requirements