Packaged Gases Customer Service Representative - Des Moines, IA

Packaged Gases

Customer Service Representative

Manages sales

campaigns with the intent of either scheduling appointments for sales to

improve sales productivity or by gaining business via direct quote / follow up.

Assesses customer satisfaction with MTG products and services via conducting

surveys and provides insights for addressing customer concerns. Works closely

with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

Position Accountabilities;

Place outbound calls with the prime purpose of

scheduling appointments for sales with new or existing customers, notifying

sales of committed appointment times and then following up with a courtesy call

to determine customer satisfaction / needs. Provides quotes or completes the

sale, if campaign appropriate to directly gain new business. - Probes and

identifies problematic situations / opportunities that could protect or yield new

business for MTG and communicates the information to the appropriate function

for follow up. - Restocks store merchandise as needed. Arranges stock on

shelves or racks in sales area and keeps merchandise in order. Marks or tickets

merchandise. - Manages requests for products, price and technical information.

• Assist in warehouse in shipping & receiving, inventory stocking,

cleaning, labeling, or other tasks. - Maintains showroom cleanliness by

procedures set forth by management. - Identifies sources of leads and manages

the pre-qualification process in collaboration with sales and corporate

marketing. - Tracks result of outbound campaign efforts. - Backs up inbound

customer service, as needed. Ensure all safety rules are strictly observed. Perform other projects and

duties as assigned.

High School Graduate with diploma and / or prior experience in

outbound calling / inside sales, outside sales or marketing desirable. -

Excellent customer service skills. Ability to establish and manage customer

relationships - Ability to work independently.

Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M / F / VET / Disability.

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