Core Computer Operations

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities

Requisition ID R-10360853 Date posted 08 / 26 / 2025 End Date 09 / 26 / 2025 City Omaha State / Region Nebraska Country United States Additional Locations Lincoln, Nebraska Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Core Computer Operations

About your role :

The Financial Institutions Group (FIG) MAVS Team functions as an integrated point of contact across the firm that supports the digital experience to enable efficient resolution of client-impacting events. Engineers collaborate across product areas, focusing on outcomes and remediations centered around clients and facilitating effective teamwork. The MAVS team provides visibility into the end-to-end digital experience throughout the application delivery chain, with emphasis on triage, breakfix, and reducing Mean Time to Restore (MTTR). This position operates on a 24 / 7 support schedule spanning three countries, with US business hours divided into three shifts and rotational weekend coverage to ensure continuous support for bankers.

What you will do :

• Work in a 24x7 Incident Response Team (IRT), supporting multiple digital channel entry points and its surrounds
• Execute established technical solutions as part of a global matrixed team using AI technology to restore service, using escalation to Tier 2 as a last resort for complex events or issues with major scope of impact
• Use configured tools and technology to resolve highly complex and diverse problems. Identifies recurring problems to track and trend
• Drive outages and major incidents on a bridge call towards service restoration and utilize technical documentation stored in multiple knowledge repositories
• Follow a technical training program for a global 24x7 staff by using portions of your shift to study and train.
• Use defined process for a ticket-based work queue as well as a single observability platform / artificial intelligence technology to collaborate in situational response to events.
• Coordinate restoration of service across multiple technologies (firewall, load balancer, web layer, application layer, database layer and core systems) with dedicated technology support engineers and execute workflow using technology and automation to restore service
• Work on moderate to complex issues where analysis of situations or data requires an in-depth knowledge of the Function / BU / Fiserv

Experience you’ll need to have :

Experience that would be great to have :

How you’ll work :

Sponsorship :

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our commitment to Equal Opportunity :

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Benefits

Medical, Vision and Dental Benefits

Comprehensive benefit plans to suit your unique needs

Fuel Your Life Wellness Program

Resources to elevate your well-being

401k, Employee Stock Purchase Plans and Incentives & Bonuses

When Fiserv performs well, so does your financial health

Employee Resource Groups

Celebrating inclusion in the workplace

Paid Time Away

Providing the time off to manage personal needs