Lead Analyst-Digital Commerce (Marketplace Seller Insights)

Your Impact

The Lead Analyst, Seller Insights & Experience, plays a critical role in understanding and improving the end-to-end seller journey on Lowe's Marketplace. This role will turn data, research, and seller feedback into meaningful insights that guide strategy, improve operations, and strengthen seller relationships.

You'll analyze Marketplace performance, uncover key trends that explain business outcomes, and collaborate with cross-functional teams to drive measurable improvements across the seller lifecycle from onboarding and item setup to fulfillment and post-sale support. This role also leads ad hoc strategic projects and reporting initiatives, helping leadership make informed decisions grounded in data and seller experience insights.

Work with a Winning Team

On our team, you'll have the chance to shape the future of retail technology while working alongside talented individuals and leaders who share your passion for innovation and excellence. Our CEO is forward-thinking when it comes to tech, and with a technology team led by one of Forbes Top 50 CIOs you can come to work knowing you'll have the tools, tech, and support needed to advance your skills.

Since we've been in business for over 100 years, we've built an excellent track record of growth and success. We also know what it takes to create an inclusive culture that supports you. Here you have the freedom to team up and collaborate, explore your every curiosity, and help us shape the future of retail.

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.

What You Will Do

Develop and manage a consistent listening framework (surveys, focus groups, roundtables) to capture ongoing seller feedback

Build a deep understanding of the end-to-end seller experience and marketplace ecosystem to identify friction points and improvement opportunities

Translate quantitative and qualitative data into actionable insights and strategic recommendations for business and technology partners

Create insight-based action plans to solve identified opportunity areas or pilot new ideas to improve the seller experience

Monitor and report on Marketplace metrics, including seller satisfaction and experience KPIs

Maintain and evolve the knowledge base and other channels to ensure information clear, accurate, and timely

Lead ad hoc analysis and reporting to uncover emerging trends, risks, or opportunities that impact sellers and the broader Marketplace ecosystem.

Plan and manage logistics for research initiatives such as surveys, focus groups, and interviews.

Minimum Qualifications

Bachelor's degree Business Administration, Marketing, Analytics, Operations or relevant field or equivalent years of experience in lieu of education requirement, if applicable

7 Years of experience in online / retail merchandising or business operations

Preferred Skills / Education

Strong analytical skills with proven experience using data to drive strategic recommendations.

Excellent storytelling and presentation abilities and comfortable communicating insights to executive audiences.

Experience designing surveys, analyzing feedback, and summarizing findings into actionable next steps.

Strong organization and project management skills with the ability to manage multiple workstreams simultaneously.

Familiarity with digital commerce, seller enablement, or marketplace ecosystems preferred

Benefits

• 401k with up to 4.25% match
• Discounted Employee Stock Purchase Plan (15% discount of strike price)
• Tuition-Free Education
• 10-week Maternity / Parental Leave
• 10% Associate Discount

For information about our benefit programs and eligibility, please visit .

About Lowe's

Lowe's Companies, Inc. (NYSE : LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Pay Range : $83,500.00 - $139,400.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience. For information regarding our benefit programs and eligibility, please visit