Talent.com
IT Helpdesk Support

IT Helpdesk Support

C&L GroupSouth Jordan, UT, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Title :  IT Helpdesk Support

Location : South Jordan, UT

Job Duration :  12 months

Pay Rate :  $21 / hr W2

The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.

Responsibilities include :

  • Demonstrate strong customer service skills to provide phone support including :

o Listening to the customer to gain an accurate understanding of the situation

o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue

o Producing accurate, detailed documentation at the client, problem and incident level

o Resolving conflict

  • Responsible for high quality end-user technical support, related to enterprise software and hardware
  • Responsibilities include assessment, triage, research, training / education and resolution of incidents and requests regarding the use of application software products and / or infrastructure components in a fast paced 7x24x365 environment.
  • Under general oversight, provides after hours and weekend support as needed.
  • The position requires attention to detail, follow through, teamwork focus and positive attitude.
  • An understanding of technology and the ability to apply that knowledge to support all existing systems
  • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and / or in person

    • Qualifications :

  • Excellent customer service skills required
  • Excellent communication skills required
  • Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
  • Preferred work experience in technical support role but not required
  • Required Education : High school diploma or GED with relevant work experience
  • Responsible for high-quality end-user technical support, related to enterprise software and hardware

    • An understanding of technology and the ability to apply that knowledge to support all existing systems

    serp_jobs.job_alerts.create_a_job

    It Helpdesk Support • South Jordan, UT, US