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Director of Titles Operations
Director of Titles OperationsOPENLANE • Meridian, ID, US
Director of Titles Operations

Director of Titles Operations

OPENLANE • Meridian, ID, US
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Director Of Title Operations Us Marketplace

At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advancedand uncomplicateddigital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our values : driven waybuilders, relentless curiosity, smart risk-taking, fearless ownership.

We're looking for an experienced, strategic, and people-focused leader to serve as Director of Title Operations US Marketplace. In this role, you will lead a large, high-impact team responsible for the end-to-end title processfrom intake to correction to releasedelivering accuracy, efficiency, and exceptional service to dealers, partners, and customers. You will shape strategy, modernize processes, and build organizational capabilities that scale with our business.

You are :

  • Strategic You think ahead and design scalable solutions.
  • Collaborative You thrive in cross-functional partnerships and influence across the business. People-focused You inspire, grow, and develop strong teams.
  • Customer-obsessed You relentlessly pursue accuracy and service excellence.

What you'll do :

  • Strategic Leadership Define and execute the vision for US title operations, aligning with US Marketplace growth goals and industry evolution. Anticipate regulatory and market changes; adjust processes, policies, and systems to ensure compliance and scalability. Partner with executives across Credit, Legal, Business Technology, Business Development, and Operations to advance enterprise initiatives. Champion process improvements, automation, and digitization to drive customer satisfaction and operational efficiency.
  • Operational Excellence Oversee national title processing operations, including intake, correction, and release, with measurable SLAs and performance standards. Establish time-bound, quantifiable KPIs for processing times, accuracy, expense management, and customer experience. Ensure compliance with all applicable state, federal, and international laws and codes; lead audits and risk reviews. Serve as the primary liaison to internal and external stakeholders on all title-related matters.
  • People Leadership Lead and develop a large, high-performing team, fostering a culture of accountability, inclusion, and growth. Recruit, hire, and train team members while building a pipeline of future leaders within the organization. Engage employees through coaching, recognition, and career development opportunities.
  • Special Initiatives Represent Title Operations in enterprise-level initiatives, projects, and presentations to senior leadership. Lead cross-functional project work to improve efficiency, reduce costs, and enhance customer experience.

    • Must-haves :

  • Bachelor's degree in Business, Operations, Finance, or related field preferred.
  • 8+ years of progressive experience in automotive, financial services, or related industries.
  • 5+ years of proven leadership, including managing large, multi-site or high-volume teams.
  • Strong financial acumen and ability to manage budgets.
  • Demonstrated success in process transformation, compliance management, and stakeholder influence.
  • Proficiency with CRM platforms and core business technology tools.

    • Nice-to-haves :

  • Direct experience in title operations or processing.
  • Experience leading operations through automation, digitization, or regulatory change.

    • What we offer :

  • Competitive pay
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid vacation, personal, and sick time
  • Paid maternity and paternity leave (US)
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
  • Robust Employee Assistance Program
  • Employer paid Leap into Service Day to volunteer
  • Tuition reimbursement for eligible programs
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
  • Company culture of internal promotions, diverse career paths, and meaningful advancement
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    Director Of Operation • Meridian, ID, US

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