HVAC Tier II Technical Support Specialist

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

What we can offer :

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

Why Join the LG Technical Support Team?

Here at LG Technical Support, we strive to deliver the best service possible while also making sure we enjoy the journey together. This role is challenging, no doubt, but your efforts won't go unnoticed. Our customers and leadership recognize the hard work, and we're committed to making this a stepping stone for your career at LG.

One of the greatest strengths of this team is the culture . We succeed together, we learn together, and yes sometimes we fail together. But through it all, we support each other, share knowledge, and grow as a unit. We're not just coworkers, we're a team .

While we do have metrics and goals, we also make time for fun. Office events, celebrations, and team-building activities are part of our rhythm. We will help you transition from the field to an office environment, and work through any challenges together.

Why this role matters :

• It's a launchpad to other departments like Training, Controls, Field Support, and more.
• You'll build your own brand as a Product Champion.
• You'll gain deep product knowledge and customer experience insight.
• You'll be part of a team that's growing and backed by LG's investment in customer experience.

If you're selfless, dedicated to HVAC, and motivated to learn, our team is the place for you. The only "long hours" here are spent sharpening your skills and staying ahead of product updates. Whether you're aiming to grow into other roles or simply love helping others through technical support, this team offers the environment to thrive.

Every customer experience is unique, and we're seeking someone who's ready to push themselves, collaborate, and make a real impact.

The Opportunity :

We have an opening on our team for a Tier 2 Technical Support Specialist t o join our Air Conditioning Technologies team. This role is pivotal in providing advanced technical assistance and resolving complex customer issues related to LG HVAC products. As a key escalation point for Tier 1 agents, you'll collaborate across departments to ensure timely and accurate solutions, while contributing to continuous improvement and customer satisfaction. In this role, you will;

QUALIFICATIONS :

Recruiting Range $65,000-$80,000 USD

Benefits Offered Full-Time Employees :

Benefits Offered Temporary / Contractors :

Privacy Notice to California Applicants

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied .