Portuguese Speaking Customer Service for Telecommunications industry

Portuguese Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various sectors, including social media, gaming, healthcare, retail and e-retail, travel, automotive, financial services, insurance, energy, and telecommunications. Our expert recruitment process ensures that we connect the best candidates with the right employers, facilitating fruitful international careers. Currently, we are seeking a dedicated and enthusiastic Portuguese Speaking Customer Service Representative to join our esteemed client within the telecommunications industry. In this role, you will play a vital part in providing outstanding customer service to Portuguese-speaking clientele, thereby enhancing their experience and fostering brand loyalty. As a key player in this industry, you'll be positioned to assist customers with inquiries, resolve issues, and offer solutions that ensure satisfaction. If you have a passion for customer service, a strong command of the Portuguese language, and the ability to thrive in a dynamic environment, we want to hear from you. This is a fantastic opportunity to join a global team and make a significant impact while working in an industry that connects people and empowers communication.

Responsibilities :

• Provide exceptional customer service to Portuguese-speaking clients in the telecommunications sector.
• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently and effectively while maintaining a positive attitude.
• Maintain up-to-date knowledge of products and services offered by the company.
• Document customer interactions and transactions in the appropriate systems.
• Collaborate with other team members to enhance the customer experience.
• Identify potential areas for service improvement and provide feedback to management.