SUMMARY : The Assistant Director, Camps, Conferences, and External Events is responsible for all external events on campus, including weddings and memorials. Overseeing sports camps, outside bookings of athletic arenas, and special groups. The Assistant Director exercises leadership and management skills to provide innovative and efficient services, ensure excellence, and maintain high satisfaction levels for guests with exemplary customer service and sound financial practices. Responsible for over 200 events on campus annually, totaling over $1 million in contract revenues for housing, catering, weddings, memorials, and summer camps and conferences. JOB DUTIES : Operational Management :
- Oversees the conceptualization, planning, and implementation of external events at the university.
Leadership :
Provides senior leadership, supervision, and management of the Jepson Alumni Center, Bottomley House, Thalhimer Guest Cottage, Summer camps, Sports camps, and weddings and memorials.Customer Service :
Establishes and maintains high-quality standards for customer service, event planning, and support service logistics. Responds to changing needs and institutional priorities.Financial Management :
Manages the financial operations of camps, conferences, and external events, including developing and monitoring departmental budgets, managing revenues, and expenditures to meet established goals, and overseeing accounting responsibilities.WORKING CONDITIONS / PHYSICAL EFFORT : Works in both an office and hospitality operations environment. The position generally requires light physical effort. However, occasional room setups / teardowns (moving tables / chairs) may be required. Nights, weekends, and holidays as required during high-volume conference season, trustee events, and critical university weekends and holidays. Occasional travel may be required. QUALIFICATIONS :
Familiarity with the higher education environment and the role of conference services.Effective and thorough communication skills, that includes diplomacy; ability to perform tactfully in trying or sensitive situations.Ability to handle a fast-paced environment and demonstrate calm, confident leadership at all times.Analytical and problem-solving skills, ability to maintain confidentiality.Ability to deliver the highest degree of proactive customer service at all levels of programming.Thorough knowledge of contract writing, negotiation, and enforcement practices.Thorough knowledge in the use of business and conference-related computer software such as Microsoft Office Suite, event management and registration software, and property management systems.Must have valid driver's license and meet standards of the university.EDUCATION & EXPERIENCE :
Bachelor's degree, preferably in business, hospitality, or convention planning, or combination of equivalent experience and training.A minimum of five years' experience in a higher education hospitality setting or in conference / hotel / event planning and sales.A minimum of two years of supervisory experience, including demonstrated ability to work with college-aged staff.WORK SCHEDULE :
Full-Time; ExemptMonday-Friday 8 : 30AM-5 : 00PMNights, weekends, and holidays are required during high-volume conference season, trustee events, and critical university weekends. Occasional travel may be required.SALARY STRUCTURE : Pay Grade 7 ($55,640.00 to $73,736.00 annually)
