Receptionist - Mental Health 115

Description

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

Gladman is licensed as a 40-bed Mental Health Rehabilitation Center (MHRC) providing sub-acute psychiatric treatment to adults 18 and older.

Full Time; DAYS 8 : 00 am - 4 : 30 pm; Monday - Friday

Expected starting wage is $21.00. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)

POSITION SUMMARY

The Receptionist operates the phone console, performs routine personnel procedures, and provides direction to program visitors.

ESSENTIAL FUNCTIONS

• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
• Operates the phone console by answering incoming calls, determining the need of the caller, and relaying the call
• Greets visitors, ascertaining their needs and providing direction as needed
• Serves as the central communication post during fire and disaster emergencies
• Issues badges and keys to case workers, attorneys, case managers, and other visitors as appropriate, as assigned
• Notifies the appropriate staff of the arrival of individuals to be admitted / enrolled
• Uses telephone etiquette at all times
• Receives the incoming mail; stamps, sorts, and distributes
• Prepares outgoing mail
• Maintains the copy machine paper supply, as directed
• Maintains the Daily Cash and Check Log
• Maintains members served APE's and NPE's
• Maintains members served C5s and DLTs for conservatorship purposes
• Maintains office supplies, as directed
• Conducts reference checks
• Schedules pre-placement physical exams / PPDs / Ability Testing
• Processes criminal background checks
• Verifies license staff with the Board
• Schedules annual physical & PPDs
• Obtains re-verification of renewal license annually
• Ensures timely and complete performance evaluations
• Logs and tracks incoming resumes and applications
• Forwards incoming resumes and applications to hiring managers
• Completes and maintains monthly applicant tracking reports; forwards tracking report to Administrative Assistant
• Sends acknowledgement applicant postcards / emails
• Acts in a professional manner, always demonstrating respect and understanding of the community and neighborhood when representing Telecare in the community

Duties and responsibilities may be added, deleted and / or changed at the discretion of management.

QUALIFICATIONS

Required :

Preferred :

SKILLS

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to walk, stand, bend, squat, twist, reach and lift and carry items weighing 25 pounds or less as well as to frequently do simple grasping and constantly sit. The position requires manual deviation, repetition and dexterity and to occasionally drive. Visual requirements include computers and books exposure.

EOE AA M / F / V / Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.