Design Consultant

Position Summary

The Design Consultant will counsel and direct homebuyers in the selection of all standard and upgrade options to personalize their new home.

Essential Duties and Responsibilities

• Providing homeowners with professional design experience that will allow them to select available options, discuss finishes and various upgrades to assist in making their dream home become a reality.
• Provide buyers with product information, upgrade options, pricing information within buyers' budget.
• Handle all revisions relating to color selections and addendum options in a timely and accurate manner with adherence to the cut-off schedule.
• Calculate pricing, prepares paperwork for buyers' review and approval.
• Manage the option selections and act as a liaison between construction, subcontractors, sales, and field.
• Respond to questions and customer concerns from Field, Customer Care, trade partners, and contractors on addendums and color selections.
• Meet or exceed expectations set for customer experience scores and sales goals incentives.
• Delivering revenue, margin, productivity, and customer experience standards in line with Company objectives.
• Ensure all paperwork and diagrams are correct and appropriate for homebuyers, construction, and trade partners.
• Inputs product item numbers into the design specification sheets on the computer and verifies for accuracy.
• Communicate any delays or issues to the Design Center Manager and any other necessary team member(s).
• Attend model walks and community kick-off meetings, as necessary.
• Manage the change order process
• Prepare an accurate schematic drawing for concrete, electrical, plumbing, carpentry, and flooring change order options for Construction Department.
• Providing an elevated customer experience from start to finish per company objectives.
• Other Duties as Assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Education

Physical Demands and Work Environment