Front Desk Customer Service Representative

Benefits :

• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Training & development
• Vision insurance

Job Title : Front Desk Customer Service Representative

Reports to : General Manager

FLSA Status : Non-Exempt

Summary : Promotes quality customer service and processes sales and registration transactions. Acts as the first

point of contact for potential and current Goldfish customers and as such is responsible for presenting a

positive image for the company.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Answers telephones responds to inquiries takes messages and screens and directs phone calls in a

professional manner.

2. Processes student registrations using effective sales / customer service techniques.

3. Schedules and manages birthday / pool parties. Supervises birthday party staff.

4. Resolves customer concerns / complaints using a professional approach.

5. Assists clients with purchases of merchandise and vending.

6. Greets parents and students as they report to the front desk. Checks in students on the attendance

tracking system.

7. Maintains cleanliness of the front desk area snack shack area changing areas restrooms and

observation area.

8. Monitors snack shack area and provides guidance to snack shack staff.

9. Checks voicemail and email correspondence and responds in a timely manner.

10. Updates informational displays with accurate and timely promotions and literature.

11. Provides occasional administrative support for management personnel to include the General Manager

and the Asst. General Manager.

12. Makes collection calls to resolve open account problems.

13. Prepares twice daily student lesson schedules for use by instructors and management staff.

14. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Education / Experience : High school diploma or GED. Some college preferred. Two years previous customer

service and / or administrative office experience required. Intermediate level computer skills required using

Word Excel and other software systems.

Certificates and Licenses : CPR First Aid and AED certification required.

Compensation : $13.50 - $16.00 per hour

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. Theres more than vibrant colors a tropical theme and happy children. Theres something different something extraordinary. Something truly GOLDEN. Its passion. Not just a passion for kids or a passion for swimmingits a special passion for changing even saving lives by being a part of kids learning to swim.

When you work at Goldfish youre not just an employee. Youre a part of something bigger. Youre making an impact; a splash in the lives of the children in your community. Youre an integral part of a team working together to move forward a mission. Youre also making waves in your future learning life lessons in and out of the pool through mentorship leadership and passion. At Goldfish its more than a job - its an endless pool of possibilities opportunities and life-changing moments!

Making Waves with Passion Purpose & Core Values!

At Goldfish our core values are at the heart of everything we do and behind every decision that we make. To us these values are more than just words - theyre embraced with purpose in our everyday lives and what allows us to make a splash in our community and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things make the right decisions and treat people with Integrity Compassion Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about lifes accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages benefit programs and terms and conditions of employment which may vary at each Goldfish Swim School location.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Part-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 13 - 16