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Technical Support Specialist 1 4P/428
Technical Support Specialist 1 4P/4284P Consulting Inc • Vestavia Hills, AL, United States
Technical Support Specialist 1 4P / 428

Technical Support Specialist 1 4P / 428

4P Consulting Inc • Vestavia Hills, AL, United States
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Technical Support Specialist (24x7 Operations)

Location : Birmingham, AL

Client : Southern Company

Contract : 3 Year

Summary of Position Duties

This position is part of a contracted 24x7x365 support team responsible for frontline computer systems and application diagnostics and monitoring .

The role serves as the primary communications channel between customers, technical support personnel, and management.

The successful candidate will play a key part in ensuring the availability, performance, and compliance of mission-critical systems supporting Energy Management Systems (EMS) and related applications.

Education & Experience Requirements

  • Formal education in Computer Science , Information Technology , or a related IT field - or equivalent practical experience .
  • Prior experience in real-time systems support , control center environments , or utility / energy operations preferred.

Knowledge, Skills & Abilities

  • Excellent interpersonal and communication skills (oral and written).
  • Ability to work effectively in a team-oriented and sometimes high-stress environment with coordinators, control center personnel, and management.
  • Strong customer service orientation with proven ability to manage user expectations and deliver timely support.
  • Knowledge of and ability to comply with Critical Infrastructure Protection (CIP) , Sarbanes-Oxley (SOX) , and federal regulatory requirements .
  • Strong multitasking and prioritization skills - able to handle multiple concurrent issues and escalate appropriately.
  • Ability to follow and apply Change Management processes and knowledge-based procedures .
  • Working knowledge of :

    • Windows operating systems

  • AIX or other UNIX-based systems
  • Distributed computer networks (a plus)
  • Strong problem-solving and critical thinking abilities.
  • Proven ability to build and maintain strong working relationships with internal and external customers.
  • Must be able to work rotating shifts including nights, weekends, and holidays.

    • Job Responsibilities

  • Monitor primary SCADA and ancillary systems for operational health and availability.
  • Provide frontline troubleshooting, diagnostics, and coordination of repairs with EMS department personnel and other internal teams.
  • Notify and coordinate with key customers regarding system outages, events, or maintenance that may impact critical operations.
  • Contribute to process improvement initiatives and provide customer feedback to Team Leads and Supervisors.
  • Accurately document and track cases through completion, ensuring all actions are recorded in system logs.
  • Adhere to electronic and physical access policies to maintain system integrity and compliance.
  • Support Business Continuity and Disaster Recovery (BC / DR) systems on a daily basis.
  • Ensure regulatory compliance and operational excellence across all assigned systems.

    • Other Requirements

  • Must understand and sign the Federal Energy Regulatory Commission (FERC) Standard of Conduct .
  • Must adhere to Separation Protocol requirements.
  • Must comply with all conditions under the Southern Company Insider Threat Program , including enhanced background checks, drug screening, and psychological assessment.
  • May be required to remain sequestered locally to the control center during severe weather or emergency operations.
  • This position requires rotating 8- or 12-hour shifts (day and night).
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    Technical Support Specialist • Vestavia Hills, AL, United States

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