IT Analyst

Title : IT Analyst

Location : Time Out Market, New York

Department : Operations

Reporting to : VP Operations

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Role overview

Time Out Market currently operates over 13 markets worldwide and is expanding very quickly. We are seeking a dynamic and results-oriented IT Analyst to join our team. This role is pivotal in supporting the Head of Technology in driving technological advancements within the company.

Responsibilities

Project Support :

Collaborate closely with the Head of Technology to deliver successful project outcomes.

Provide technical expertise and support throughout the project lifecycle on various technology related tasks - networking, AV, software enrollment.

MSP Management :

Work in tandem with our Managed Service Provider (MSP) to ensure optimal support for our existing markets.

Oversee the technical health and performance of market systems.

Technology Optimization :

Foster cross-departmental collaboration to identify opportunities for technology enhancement.

Implement strategies to streamline operations and improve efficiency.

Documentation :

Develop and maintain comprehensive technical documentation, including system configurations, troubleshooting guides, and knowledge bases.

Align with the broader Time Out Group policies.

Provide technical leadership and guidance to internal stakeholders, including training and presentations of systems.

Supporting and guiding management and executives to understand the need for change.

Compliance :

Adhere to company policies and procedures, ensuring all technological operations align with group standards.

New Developments :

Actively participate in the project team meetings to contribute to the development and implementation of new technological solutions and markets.

Skills :

Proven experience in a technical management role (preferably hospitality industry)

Strong understanding of IT infrastructure and systems and networking concepts

Excellent project management and organisational skills

Ability to collaborate effectively with diverse teams on global scale

Strong problem-solving and analytical skills, communication and interpersonal skills

Strong knowledge of POS systems and CRM systems

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we are in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to…

Be commercially astute

Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence

Think globally

Have excellent communication and relationship building skills

Have a high sense of ownership, urgency and drive

Be a team player

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

About Time Out Group plc

Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience.

About Time Out Group

Time Out Group is a global brand that inspires and enables people to experience the best of the city. Time Out launched in London in 1968 to help people discover the best of the city - today it is the only global brand dedicated to city life. Expert journalists curate and create content about the best things to Do, See and Eat across 333 cities in 59 countries and across a unique multi-platform model spanning both digital and physical channels.

Time Out Market is the world’s first editorially curated food and cultural market, bringing a city’s best chefs, restaurateurs, drinks and cultural experiences together under one roof. From award-winning chefs to much-loved local gems, from cooking classes with top chefs to installations from local artists and live entertainment, Time Out Market captures and celebrates the best of the city. The first Time Out Market opened in 2014 in a historic market hall in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion, and there are currently Markets in 13 cities, including New York, Montreal, Dubai and Cape Town, with several new locations expected to open in 2026 and beyond, in addition to a pipeline of further locations in advanced discussions.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.