Customer Service Representative I

An Amazing Career Opportunity fora Customer Service Representative I!!

Location : Austin Texas

Job ID : 43063

The Customer Service Representative I is a vital member of the North American Physical Access Control Solutions division based in Austin TX. Reporting to the Team Manager this role is responsible for delivering outstanding customer support building and maintaining client relationships and collaborating efficiently with internal teams to ensure a superior customer experience.

Who are we

HID powers the trusted identities of the worlds people places and things allowing people to transact safely work productively and travel freely.

We are a high-tech software company headquartered in Austin TX with over 4500 worldwide employees. Check us out here : and Access Control Solutions (PACS) :

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced reliable access control solutions. From cutting-edge readers credentials and controllers to mobile and biometric technologies HID PACS empowers organizations worldwide to protect their people property and assets with scalable high-quality solutions.

This is more than just a job its your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

Are you ready to make a difference Join us and help shape the future of security.

As our Customer Service Representative I youll support HIDs successby :

• Serving as the primary point of contact for both internal and external customers providing prompt and effective support via phone and email.
• Collaborating with Regional Sales Inside Sales Order Management and other departments to resolve customer orders address concerns and communicate updates with professionalism and clarity.
• Developing a comprehensive understanding of HID products and services by actively engaging in ongoing training and professional development.
• Accurately documenting all customer interactions and proactively resolve pre-booking holds demonstrating proficiency in relevant systems and processes.

YourExperienceand Background include :

What we can offer you :

Why apply

HID does not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse equitable and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer we welcome applications from individuals of all backgrounds experiences and perspectives. We evaluate applicants without regard to race color religion gender gender identity or expression sexual orientation national origin disability age veteran status or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions please contact .

We make it easier for people to get where they want to go!

On an average day think of how many times you tap twist tag push or swipe to get access find information connect with others or track something. HID technology is behind billions of interactions in more than 100 countries. We help you create a verified trusted identity that can get you where you need to go without having to think about it.

When you join our HID team youll also be part of the ASSA ABLOY Group the global leader in access solutions. Youll have 63000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally. As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.

#LI-HIDGlobal

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1