Technical Program Manager

Technical Program Manager

We are looking for a Technical Program Manager (TPM) to lead mission-critical programs that help ensure Microsoft delivers the most secure, reliable, and customer-focused productivity experiences in the world. In this role, youll drive programs that enhance Microsofts internal systems and business processes, ensuring they meet the highest security and operational standards.

Youll work across engineering, operations, and product teams to deliver resilient systems at scaleblending technical expertise, strategic thinking, and customer obsession.

About the Team

As part of the M365 Office Engineering Direct (OED) organization, our Site Reliability Engineering (SRE) team is foundational to the success of Exchange Onlinea globally distributed service supporting millions of users.

We focus on service reliability, incident response, automation, and user satisfaction. We lead proactive engineering efforts to prevent incidents, accelerate diagnostics, and drive meaningful, long-term service improvements. Our work impacts hundreds of components and supports mission-critical communication services.

Our Next Chapter : AI & ML in Reliability

We are actively integrating Artificial Intelligence (AI) and Machine Learning (ML) to reshape how we manage service health and anticipate issues. Predictive analytics and custom ML models are helping us detect patterns in massive datasets, uncover hidden risks, and enable faster, smarter decision-making. This is your opportunity to help lead that transformation.

This is a high-impact role where your leadership will shape how one of the worlds most critical services operates and evolves. Youll work alongside brilliant engineers and leaders, solve meaningful problems, and help redefine how technology supports people everywhere.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.