Retention Call Center Agent (Base + Commission)

Company Summary

Non-Negotiable Base Pay : $17.75 / hour + Uncapped Commission

1st Year On-Target Earnings : $68,000. No sales experience required. Paid full-time training provided!

This role is on-site at 350 N McClintock Dr, Chandler, Arizona 85226.

Department Summary

Our award-winning Inside Sales & Retention team excels at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers.

Job Duties and Responsibilities

What You'll Do :

Position and sell products / services to new and existing customers

Assess customer needs and offer the best solution

Bounce back from challenging calls and stay focused on long-term goals

Manage time effectively while engaging with customers and handling data entry

Provide exceptional customer service to build and maintain relationships

What's in it for You :

Career Growth : Opportunity to promote up to two levels in your first year

Uncapped Commission : Top performers earn over six figures

Rewards and Recognition Program : Earn high-value prizes & trips

Comprehensive Benefits : Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement

Exclusive Perks : Complimentary DISH TV ($114.99 / month), discounts on Sling TV ($5 / month), and Boost Mobile plans (starting at $15 / month)

Application Process Overview :

After completing your application, the next step is a 15-20 minute questionnaire. You'll also get a chance to watch brief videos for a realistic role preview.

Skills, Experience and Requirements

High school diploma / GED

Ability to work full-time on-site

Flexible to work shifts which can include evenings, weekends, or holidays

Smartphone / device with active network connection

Pre-employment screen

Key skills : Competitive spirit, persuasion, growth mindset, customer service, dependability, integrity

Salary Ranges

Compensation : $17.75 / Hour - $34.87 / Hour

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here : DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We are an Equal Opportunity / Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law.

At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact careers@echostar.com. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.