Helpdesk - Help Desk Support Technician SME

Job Description

Job Description

100% ONSITE ROLE

NEED LOCAL MISSISSIPPI RESIDENTS ONLY

State of Mississippi - Helpdesk - Help Desk Support Technician SME Level - MS - MDEK12- 142707 (100% Onsite)

JOB DESCRIPTION

• Selected candidates role will focus on providing all levels of support to our customer base, both remotely and onsite.
• Candidate will be the initial point of contact with end users requesting IT Support.
• Ideal candidate has experience in Desktop\Laptop troubleshooting, software installation, peripheral hardware implementation and active directory administration.
• Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for M365 Applications.
• Must be good at organizing, prioritizing, and planning.
• Candidate must be able to update and maintain Help Desk records in accordance with established support procedures.
• Candidate must also have excellent communication skills.

Required Skills / Experience