Join Our Team as an Office Manager with Floor Coverings International!
At Floor Coverings International, we're not just a flooring company; we're the #1 mobile flooring company in North America. With nearly 200 locations spanning the United States and Canada, we've revolutionized the flooring industry with our unique shop-at-home model, making it possible for customers to get the perfect new floors without ever leaving their homes. We take pride in our exceptional service, and our 350,000+ satisfied customers give us an average rating of 4.7 stars.
At FCI of Temecula Valley, we are looking for an Office Manager, who will be key to the growth and expansion of this local franchise. You will help us deliver more proposals, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.
Operations Manager Perks and Benefits :
- Paid training
- Full-time
- Annual company convention (determined by the owner and local structure goals)
Responsibilities : Customer Management
Develop trust with customers by living our Core Values all day and every day.Create raving fans by providing extra-mile serviceAs soon as possible, convert leads to appointments by scheduling appointments for the sales teamFollow up on open proposals as neededKeep the showroom and office organized and presentableResolve customer conflictsMarketing
Assist in the development, management & delivery of local marketing tacticsSupport and participate in home shows as neededSupport and implement local marketing efforts as neededOperations (Production)
Meet with sales staff weekly to discuss recent sales and review customer expectations and product ordersOrder all products needed for jobs accurately and follow up on deliverySchedule the job to meet the schedule of customer and installersCommunicate with installers and customers on start dates and timesDiscuss and obtain written permission for any changes in contracted workConfirm scope of work and compensation with installers prior to start of jobUpdate Salesforce / production board daily with status of job and upcoming scheduleUpdate the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be doneCommunicate job progress dailyDeliver on expectations contracted in the sales processManage job to hit profit objectiveConsistently search for installers that can offer a better experience to our customer with more reasonable ratesResolve conflicts and complaints immediatelyFinancials
As a job is landed and produced, complete job costing reports within 24 hours of completing an installationAccurately update QuickBooks daily for all income and expensesTrack, prepare, and manage timely payment of business-related expensesContinuous Improvement
Attend weekly meetings with the owner at scheduled timesSubmit the Goal Setting & Review (GS&R) Prep form weekly via emailWork weekly and monthly to meet goalsBe available to attend training seminars at the owner’s discretionMake decisions and act in accordance with Floor Coverings International's core values and missionOffice Manager Qualifications :
Excellent customer service skillsStrong communication skills, particularly over the phoneOrganized, detail-oriented, and able to multi-taskLeadership skills to manage installers and handle conflict appropriatelyExperience in bookkeeping using QuickBooks is a plusAble to work independently without supervisionFlooring industry experience preferred but not requiredAble to maintain organization while working on multiple sitesAble to solve problems productivelyAble to make reasonable decisionsPortrays a professional imageJoin us in creating beautiful spaces for our valued customers while enjoying a dynamic and rewarding career as an Operations Manager with Floor Coverings International.
