Customer Success Manager: 25-06762Akraya Inc • San Jose, California, United States
Customer Success Manager : 25-06762
Akraya Inc • San Jose, California, United States
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job_description.job_card.job_description8+ years of experience in customer-facing and success roles within the IT industry. Excellent communication skills, capable of engaging with top-tier customers confidently. Proficient in prioritizing, executing tasks with urgency, and strong problem-solving capabilities. Experience in the technology industry, preferably with a focus on software adoption and customer success programs.
Primary Skills : Strategy(Expert), Software-Utilization(Expert), Customer-Adoption(Advanced), ROI-Optimization(Advanced), Relationship-Building(Expert)
Contract Type : W2
Duration : 6+ months
Location : San Jose, CA(hybrid)
Pay Range : $50-$55 / hr on W2
Job Summary :
We are seeking a proactive and strategic Engineering Program Manager to drive successful adoption and utilization of Cisco technologies, enhancing business outcomes and customer growth for our clients in Australia. The role involves being the primary customer contact, guiding software adoption processes, and leading value realization efforts to secure renewals and expansion. The ideal candidate will leverage their extensive industry experience to remove adoption barriers, facilitate effective onboarding, and strengthen customer partnerships leading to achieving business and technical goals.
Key Responsibilities :
- Guide customers through software adoption, enabling them to accomplish their business and technical objectives.
- Proactively manage renewal risks, facilitating workshops to review adoption progress and ensure successful onboarding.
- Build strong relationships with customer partners, understanding their challenges and objectives.
- Collaborate across teams to solve customer issues promptly and identify use cases driving value.
- Offer expert guidance on Cisco technologies, ensuring customer success and satisfaction.
Must-Have Skills :
Industry Experience Required :
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to
excellence and a thriving work environment .
Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.
We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
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Customer Manager • San Jose, California, United States
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