Contact Center Manager

A company is looking for a Manager, Contact Center Service. Key Responsibilities Oversee day-to-day operations of Client Service Associates to meet goals and service level agreements Provide coaching and performance feedback to staff, ensuring efficient completion of client contacts and service requests Partner with team leaders to resolve complex client issues and ensure adherence to policies and procedures Required Qualifications 7-10 years of significant industry experience in leadership or a related field Proven track record of developing and coaching high-performance service teams Experience measuring employee performance including coaching to call center metrics BA or BS preferred, with a focus on Business Management or equivalent experience Bilingual preferred but not required