Senior Inside Sales Account Representative

Description :

Spirit Electronics is a veteran-owned, woman-owned value-added supplier of high reliability components, engineering services and superior supply chain solutions. With a history rooted in serving the military and space industries, Spirit strives to be a valued partner to key technology sectors. As an award-winning distributor, Spirit delivers authorized products and a range of value-added services, including SMI / VMI, foundry access, electrical and environmental testing, design, assembly, and end-of-life management.

Position Overview

We are currently seeking a high-level Senior Inside Sales Account Representative. This role is an opportunity for a highly technical, microelectronics background experienced person to join a company with a strong growth path in front with a lot of opportunity. The person in this position will be a highly-valued member of our sales team whose ideas and opinions will be sought after in our strive to continuously improve. The Senior Inside Sales Account Representative is responsible for managing and growing relationships with existing customers in the aerospace and defense industry. This role focuses on selling Spirit’s range of microelectronics, semiconductors, and EEE products and services. The ideal candidate will have a strong sales background as well as technical knowledge. The Account Representative will manage and increase customer sales through contact with customers and buyers while nurturing business relationships initiated at the executive and senior sales level. The Account Representative will collaborate with technical sales and purchasing teams to prepare quotes, manage sales orders, and facilitate the order fulfillment process. This position also functions as a liaison between Spirit’s customers and OEMs. Technical competency; accuracy; attention to detail regarding part numbers, drawings, contracts; and MS Excel skills are mandatory.

Responsibilities

• Develop and maintain strong working relationships with customers
• Develop and implement account strategies to maximize sales opportunities and customer satisfaction
• Conduct regular account reviews to understand customer needs, challenges, and future requirements
• Present and promote Spirit’s customer solutions, line card, and engineering services to customers
• Develop customer opportunities and present to management
• Receive, process, and accurately complete requests for quote from customers based on needs, on-time delivery, contract requirements
• Execute customer sales orders and supplier purchase orders, managing change orders and expediting within the supply base to ensure suppliers’ and customers’ on-time delivery performance
• Collaborate with Spirit teams (Engineering, Quality, Purchasing) to ensure customer requirements are met
• Achieve and exceed sales targets and performance metrics
• Negotiate quotes, sales, and purchase orders with customers
• Resolve customer issues and concerns promptly and effectively
• Process customer complaints through resolution and corrective action if necessary
• Monitor Spirit’s customer performance ratings and take necessary actions to improve customer satisfaction
• Monitor monthly communication and reporting to customers on aged and liability inventories, ensuring inventories are purchased by customers in a timely manner
• Attend customer business reviews and provide documentation and support for reviews
• Notify customers of product shipment holds, obsolescence, end-of-life, and allocation statuses
• Support the Spirit Quality Management System (QMS)
• Provide regular updates on account activities, sales forecasts, and market intelligence to management
• Maintain accurate quoting, order, and sales data in Spirit’s ERP system

Requirements :

Export Control : This job position may include access to controlled information or technology covered under applicable U.S. export control laws. As such, employment for this job position may be contingent on either verification that an applicant falls under the definition of a “U.S. Person” (which includes U.S. citizens, U.S. lawful permanent residents, and those granted U.S. asylum or refugee status) or on the Company timely obtaining any necessary export license required under federal laws. The Company evaluates such export license situations on a case-by-case basis and may decline to proceed with a job applicant in its sole discretion since export license applications can take many weeks to be processed.

Equal Employment Opportunity Statement :

Spirit Electronics is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

We are committed to providing a workplace free of discrimination and harassment. Individuals with disabilities and protected veterans are encouraged to apply.

If you need assistance or accommodation due to a disability during the application process, please contact us at info@spiritelectronics.com or (480) 998-1533.

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