Loyalty Program Manager (250000MN) Irvine, CA

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Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay as an employee of HCA you are eligible for the following benefits :

Medical Dental and Vision plans that include no-cost and low-cost plan options

Immediate 401(k) matching and vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances

Paid Volunteer Time Off with company donation to a charity of your choice

Tuition reimbursement

What to Expect

The Loyalty Program Manager is responsible for supporting the strategy development communication execution and reporting of key loyalty programs. Activities will include organizing conference calls creating stakeholder presentations regular reporting of program status managing timelines and keeping collaborators accountable for deliverables. This position will be the main resource for field and dealer support on program questions missing payments and customer addition this role will oversee projects that will enhance operations or provide new avenues for customer insight. Activities will include working with other teams to create process flow maps capture requirements track key deadlines status reporting and user acceptance testing where needed.

What You Will Do

1. Program Management

Support Sr. Manager in development of dealer programs by capturing program criteria and determining stakeholders.

Work with stakeholders across the organization such as Sales Marketing Risk Credit Finance IT and Legal to develop programs products and enhancements to improve OEM and captive loyalty / retention.

Contribute new and develop ideas for the annual strategic planning process and the creation of a program and product pipeline.

Establish communication of program performance and highlight areas to focus engagement during program period to increase performance and keep teams accountable.

Document the annual dealer program and email campaign calendar to include OEM sales events and new model launches.

2. Project Management and Program Operations

Develop working relationships with 3rd party vendors (data vendors credit bureaus CRM providers etc.) to leverage services to drive innovative ways of increasing sales and loyalty.

Create launch plan direct stakeholders and collaborators in project objectives.

Track key project milestones to ensure timely delivery of tasks by contributors.

Submit and build business cases for prioritizing IT service requests that are necessary for the automation and execution of all dealer programs.

Support and document user acceptance testing for program launches

Primary contact for Legal and Internal Audit to ensure compliance.

Meet with Field team to identify pain points and develop solutions to constantly improve dealer engagement.

3. Reporting

Maintain the calendar of report frequency and audiences.

Distribute team / department reports on time and maintain a distribution list for each report.

Work with key partners and stakeholders to enhance reporting and / or capture feedback to create / enhance reporting.

4. Competitive Benchmarking and Market Trends

Monitor industry trends and conduct periodic competitive benchmarking through internet searches of in-market programs.

Summarize market research findings for team and provide ideas on potential use cases at HCA.

Support identifying trends gaps and solutions in loyalty / retention and customer lifecycle management.

Additional Qualifications / Responsibilities

Qualifications

What You Will Bring

Minimum 5-7 years progressive experience in leading driving and implementing initiatives in a corporate environment.

Experience in drag and drop reporting applications (ex. Tableau).

Automotive or financial services industries preferred.

Bachelors degree in Marketing Sales Management Business or related field.

MBA a plus.

Proven experience in constructing presentations to communicate program performance project proposals and project status.

Strong written and verbal communication skills to develop dealer bulletins and field sales communication with Call to Action messaging.

Poven ability to communicate complex terms and concepts to executive leadership both visually (PowerPoint) and verbally.

Basic knowledge of automotive industry and understanding of retail lease and captive financing.

Exceptional attention to detail and quality.

Must have the ability to challenge when appropriate existing practices.

Proven project management skills and ability to partner with others to ensure collaboration across departments functions and teams.

Proficient in Microsoft Office Suite with advanced expertise in Excel (e.g. pivot tables VLOOKUP data analysis).

Work Environment

Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

Minimum Salary : $82400.00

Maximum Salary : $127600.00

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full Time

Experience : years

Vacancy : 1