Network Support and Systems Specialist

Responsible for maintaining the seamless operation of the credit union's network infrastructure and data security. Key responsibilities include managing, securing, and supporting network systems within a Hybrid IT environment, monitoring network traffic to identify vulnerabilities, assisting with the implementation of security protocols, and overseeing software and hardware updates, backups, and recovery processes to ensure reliability and safety.

Essential Functions & Responsibilities :

30% Demonstrates a strong understanding of networking fundamentals to efficiently configure and manage the credit union's Hybrid IT environment and ensure security. Assist minimizing security risks through the development, implementation, and enforcement of comprehensive security policies, system hardening measures, timely patching, and reliable backup and recovery protocols, all while maintaining strict compliance with industry standards and regulations.

25% Application of internal standards and security controls for Hybrid IT Environment, including IS control policies, examine issues and build appropriate security solutions to prevent potential security threats, use available tools to find vulnerabilities and remediate same, also auditing assistance in reporting findings.

15% Assist in planning, implementation and maintaining WAN communications, database systems and network systems and software, etc. Reviews documentation of new modules / features or system updates, Interfaces with vendor(s) on implementation and configuration of software and hardware. Prioritization and resolution of problem issues : Places calls and logs any issues related to data processing and third-party vendors; follows up until any open issues are resolved to credit union's satisfaction.

15% Manage all aspects of systems and desktop support, providing troubleshooting and resource management assistance to IT and internal personnel. This includes support for networks, PCs, printers, peripherals, and PC operating systems.

10% Participates in both short-term and strategic long-term planning for the department, leveraging 2innovative technologies to address the evolving needs of the Credit Union and its members effectively.

5% Performs other related duties as assigned.

Performance Measurements :

1. Knowledge of existing policies, security standards, frameworks, procedures, and guidelines.

2. Ability to quickly assimilate technology, including networking, firewalls, switches, and systems management in a hybrid IT environment.

3. Proficient in the use of VMware, Azure, DELL and SonicWall Systems.

4. Provide support and troubleshooting.

5. Understanding security risks controls and apply accordingly.

6. Knowledge of vulnerability assessment and penetration testing best practices.

7. Communicate and escalate incidents according to operating guidelines.

8. Review suspicious or anomalous activity based on data alerts or data outputs from various toolsets.

9. Stay informed about industry trends and current security practices.

10. Knowledge in the areas of information security, IS auditing, data processing operations.

11. Ability to quickly assimilate and take advantage of new technologies.

12. Provide friendly, professional and accurate service and support to all members and associates.

Knowledge and Skills :

Experience Four to five years of similar or related experience.

Education (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. Networking Certification and / or

information technology certifications in lieu of a degree - MCSE, Azure, AWS.

Interpersonal Skills Motivating or influencing others is a material part of the job. Outside contacts become important and fostering sound relationships with other entities (companies and / or

individuals) becomes necessary and often requires the ability to influence and / or sell ideas or services to others. The role requires a significant level of trust or diplomacy.

Other Skills

1. Ability to understand and manage the impact of technical issues and processes within the context of information security and risk management.

2. Strong organizational and time-management skills.

3. Excellent written and verbal communication skills, with the ability to engage effectively with individuals at all levels of technical proficiency.

4. Broad knowledge of company functions and an understanding of evolving desktop processing needs across departments and individual users.

5. Ability to work independently and travel as needed, while efficiently using general office equipment.

Physical Requirements

Must be able to lift boxes of up to 25 Lbs. Must be able to sit for long periods.

Work Environment Noise resulting from regular office equipment.