Community Relations Rep

You deserve a job you love Volt is immediattely hiring an Administrative Community Relations Rep in Carlsbad, Ca. Schedule : Tuesday-Saturday 9am-6pm Off : Sunday / Monday As a Community Relations Rep you will : Promoting positive, proactive customer interactions to make their Irvine Company experience of the highest quality Performing resident retention calls according to guidelines currently in place Providing input regarding how to continually improve and provide more efficient resident relations Assisting residents with the move-in and move-out process as needed Providing input regarding how to continually improve and provide more efficient resident relations Monitoring NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation Solving simple to complex resident relations issues in a timely manner Assisting with achieving financial goals through closing on renewals and transfers, participating in leasing goals and communicating the value of our communities Performing resident retention calls according to guidelines currently in place Ensuring all relevant information regarding resident concerns and requests are accurately recorded in OneSite Facilitating the resident retention process which includes renewal paperwork Completing and submitting final account statements (FAS) Follow up with unresolved resident concerns in surveys or reviews as needed Performing community inspections to ensure aesthetics are maintained to company expectations Managing the eviction process from beginning to end Participating in performance leasing consultant duties as needed (leasing, tours, etc.) This is a Full-Time Temporary Opportunity The ideal candidate will have : High School Diploma At least 2 year of customer service experience Familiarity with the company, ideally preferred Familiar with systems like Salesforce and Onesite Ability to handle basic accounting fundamentals and concepts Able to work weekends, holidays, and evenings Excellent written and oral communication and social skills Ability to float between 2 apartment communities (within the same area) Pay Rate : $21.00-25.00 / hr

• Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Benefits : Volt offers benefits (based on eligibility) that include the following : health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.