Enterprise Account Manager, Health Plans and Healthcare Companies

Customer Success Account Executive

Ash delivers the infrastructure for health plans and digital-health organizations to offer at-home testing programs to their end users, enabling care-gap closure, improved population health, and measurable quality outcomes. We serve major health plans, digital health companies, and channel partners nationwide with a full-service, white-label solution that drives ROI, member engagement, and clinical impact.

Role Overview

We are seeking a highly-skilled and commercially-driven Customer Success Account Executive at the senior-manager or director level. You will lead the post-sale growth lifecycle - managing renewals, expansions, channel partner commercialization, and driving recognized revenue growth. You'll engage at the executive level, build strategic account plans, and partner seamlessly with our operations and client delivery teams to deliver outstanding results.

This role is quota-carrying and will have significant visibility with the executive leadership team.

Key Responsibilities

• Develop and execute account plans for a portfolio of channel partners and key strategic accounts, with an eye to expansion, renewals, and cross-sell opportunities.
• Build and maintain strong executive relationships (C-suite, leadership of clinical / population health / quality) to position Ash as a strategic partner.
• Lead renewals and expansions of existing agreements, ensuring consistently high renewal rates and zero churn.
• Drive revenue generation through channel partners by collaborating on joint GTM motions, scalable enablement models, and partner commercialization strategies.
• Collaborate with internal teams - Client Delivery, Product, Marketing, and Operations - to define solutions, refine value propositions, and influence roadmap and process improvements.
• Own forecasting for expansion and partner-sourced revenue; monitor and report on pipeline health, growth metrics, and account performance.
• Operate in a highly ambiguous, fast-paced environment while driving high standards of execution, data-driven insight, and relentless follow-through.

Who You Are

Success Criteria (First 1218 Months)

Why This Role at Ash?

What We Offer :

Commitment to Diversity, Equity and Inclusion :

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems in making healthcare more accessible and inclusive. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.