Customer Care Specialist

Fields Mercedes Benz ofOrland Park is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.

Being family owned and operated our culture and standards that define our day-to-day beliefs encompass our Fields Five : Safety Integrity Courtesy Presentation Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.

This full-time opportunity in a fast-paced call center supporting multiple luxury auto dealerships andwill have flexible scheduling with bonus potential for appointments scheduled.

Responsibilities

• Tools & Systems : Dealership CRM systems scheduling software and call center platforms
• Performance Metrics : Call quality appointment accuracy and customer satisfaction scores
• Tools & Systems : DealershipCRM systems scheduling software and call center platforms

Inbound Calls

Outbound Calls

Qualifications

What We Offer

Benefits : Medical Dental Vision Short- and Long-Term Disability Paid Basic Life Insurance 401(k) Plan Personal Time Off Paid Training Employee vehicle purchase plans Health and wellness and Sundays off.

Additionally

Physical Demands : While performing the duties of this job the employee is regularly required to sit and talk or hear; frequently required to use hands to finger handle or feel; occasionally required to stand walk reach with hands and arms; and stoop kneel crouch or crawl; must occasionally lift and / or move up to 20 pounds; specific vision abilities required by this job include close vision.

Required Experience :

IC

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1