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Director, Training and Consulting
Director, Training and ConsultingHarris • Washington, Arkansas, USA
Director, Training and Consulting

Director, Training and Consulting

Harris • Washington, Arkansas, USA
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Strategic Leadership

  • Define and execute the overall strategy for Training and Consulting within the Professional Services department ensuring alignment with company objectives and customer success goals.
  • Maintain and expand a profitable scalable catalog of service offerings across consulting implementation and training.
  • Partner with Sales Marketing and Operations to develop go-to-market strategies pricing models and value propositions that drive growth and customer adoption.
  • Collaborate with Sales on quotes RFP responses and subject-matter expertise related to Training and Consulting offerings to ensure accuracy competitiveness and alignment with delivery capacity.
  • Use data and market insights to identify emerging customer needs and translate them into new or enhanced service offerings.
  • Evaluate service performance against financial and operational goals adjusting strategies to meet evolving business priorities.

Operational Performance

  • Drive achievement of key departmental performance indicators including revenue attainment gross margin utilization delivery timelines and customer satisfaction (CSAT).
  • Oversee operational planning forecasting and resource allocation to balance workload capacity and profitability.
  • Implement data-driven processes and tools that improve visibility into project performance resource utilization and delivery efficiency.
  • Collaborate with Professional Services leadership and Finance on budgeting reporting and cost control to ensure sustained profitability.
  • Monitor and analyze financial and operational trends to identify risks and opportunities for improvement.
  • Ensure consistent adherence to company standards for project delivery quality and customer engagement.

    • People Leadership

  • Lead and develop a global team of consultants and trainers setting clear expectations around performance delivery quality and customer satisfaction.
  • Foster a culture of accountability collaboration and continuous improvement focused on measurable outcomes and professional growth.
  • Provide coaching and mentorship to build leadership capability and strengthen functional expertise across consulting and training disciplines.
  • Establish and monitor individual and team goals aligned with departmental KPIs such as utilization CSAT and margin performance.
  • Recognize and reward excellence while addressing performance gaps through proactive coaching and feedback.
  • Partner with Human Resources and Professional Services leadership to recruit onboard and retain top talent with strong product knowledge and customer engagement skills.

    • Customer Success & Engagement

  • Ensure every consulting and training engagement delivers measurable customer outcomes including improved product adoption satisfaction and operational efficiency.
  • Partner with customers to understand strategic objectives aligning service delivery and training solutions to achieve defined results.
  • Collaborate with Product Management Sales and Support to create a unified customer experience that extends beyond implementation.
  • Collect and analyze customer feedback and CSAT data to identify trends root causes and opportunities for service enhancement.
  • Represent SirsiDynix at key customer meetings conferences and industry events demonstrating thought leadership and reinforcing the companys commitment to customer success.
  • Advocate for the customer voice within Professional Services ensuring insights inform service development and continuous improvement initiatives.

    • Requirements

  • Education in Business Education Library Science or a related field or equivalent professional experience. Masters degree MLIS or equivalent experience preferred.
  • 5 years of supervisory or management experience in professional services training or consulting.
  • Excellent interpersonal communication and presentation skills.
  • Strong business acumen with strategic thinking organizational and leadership abilities.

    • Required Experience :

    Director

    Key Skills

    Accounts Receivable,Apache,Conveyancing Paralegal,Gallery,HR Recruitment

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Director Consulting • Washington, Arkansas, USA

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