Client Onboarding Governance Manager (Hybrid, Chicago, IL)

Client Onboarding Governance Manager

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE : BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.7 billion in assets and operates 45 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing solutions, and is one of the top U.S. Small Business Administration (SBA) lenders according to the national SBA rankings by volume FY2024. Byline Bank is a member of FDIC and an Equal Housing Lender. At Byline Bank, we take pride in being an award-winning workplace. Some of our recent recognitions include : U.S. News & World Report named Byline Bank as one of the Best Companies to Work for in the Midwest, Finance & Overall in 2024-2025, 2025-2026. Chicago Sun Times Chicago's Best Workplaces 2024. Best Workplaces in Illinois in 2024 by Best Companies Group and Illinois SHRM (Society for Human Resource Management). Forbes America's Best Small Employers 2023.

By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you. Hybrid Schedule : Travel to local Chicagoland offices 3 times a week.

Objective of Position

The Client Onboarding Governance Manager serves as the central owner of Byline's client onboarding framework, bridging Bank Secrecy Act / Anti-Money Laundering (BSA / AML) requirements with business units across the organization. This role ensures consistency, quality, and compliance by standardizing onboarding workflows, strengthening Customer Identification Program (CIP) and Know Your Customer (KYC) controls, and integrating customer data into enterprise systems. By leading quality control reviews, developing targeted training programs, and driving system and process improvements, this role mitigates compliance risk, supports sustainable transaction monitoring, and enhances the customer experience.

Duties and Responsibilities

Serve as the centralized owner of client onboarding across all lines of business. Build strong partnerships with front-line teams to align onboarding practices with regulatory and internal policy requirements. Act as a liaison between BSA / AML, Operations, and business units to ensure seamless collaboration. Design and implement standardized onboarding templates, questionnaires, and documentation aligned with Customer Identification Program (CIP) / Customer Due Diligence (CDD) / Know Your Customer (KYC) requirements. Establish controls to ensure consistent capture of foundational information (e.g., valid SSN, Beneficial Ownership documentation). Collaborate with Information Technology to leverage automation tools and eliminate manual inefficiencies. Support integration of onboarding data into centralized BSA / AML systems for consolidated customer views. Conduct and manage quality control reviews of onboarding activity across business units, identifying gaps, exceptions, and trends. Enhance Customer Risk Ratings by ensuring complete customer data flows into BSA / AML systems for accurate risk aggregation. Develop and deliver ongoing training tailored to front-line staff, with emphasis on CIP, Beneficial Ownership, and KYC expectations. All other duties as assigned.

Qualifications

Bachelor's degree in information systems, risk management, or related field preferred. 7+ years of experience in BSA / AML, retail banking, onboarding, or operational risk roles within financial services. Deep understanding of CIP, CDD, KYC, Beneficial Ownership, and transaction monitoring requirements. Proven experience in process improvement, data integration, and workflow standardization. Familiarity with AML systems and CRM platforms preferred. Strong relationship-building and communication skills across all levels of the organization. Demonstrated ability to design and deliver effective training programs. Be self-motivated and an effective time and project manager with a strong attention to detail. Ability to research issues and suggest uses of the information to resolve problems. Proficiency in Microsoft Office and other relevant software applications. Ability to work with confidential information.

Physical Demands / Work Environment

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices. At Byline Bank, we value work-life flexibility and support a hybrid work environment for this position. This role allows for a combination of remote and in-office work, with occasional visits to the office based on business needs. Specific in-office days may vary and will be discussed during the interview process.

Compensation & Benefits

Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels. The salary range for this position is between $104,000 to $129,000 In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, paid time off and much more! Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.

Additional Information

Byline Bank is an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.