Nurse Manager II

Employer Paid Benefits : $0 for employee only coverage

Medical / Dental / Vision / STD / LTD / Life / AD & D

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BASIC FUNCTION

Working in collaboration as a member of the Triad Clinic Leadership Team (Triad Team), per the Triad Team standard operating procedure (SOP), the Nurse Manager will oversee and proactively manage the daily clinical operations of the clinic. The nurse manager will be responsible for supervising staff (RNs, LVNs, MAs, and In-house Lab personnel), triaging patients (via phone or in person), assisting with clinical tasks, providing education and training to staff and patients, performing quality improvement initiatives, and effectively communicating and collaborating with Operations Manager / Medical Director to ensure the delivery of patient-centered care and continuous improvement of clinic operations. The Nurse Manager carries out responsibilities in accordance with Health Point values, policies / procedures, and applicable laws.

PRIMARY RESPONSIBILITIES AND DUTIES

Operations Management & Best Practices

• Daily management of clinical operations, workflows, and staff
• Perform patient care per operational needs (and fill-in for staff shortages)
• Performs patient triage and assessments via telephone or in person
• Respond to patient messages per HealthPoint policy and procedures
• Create schedules for clinical staff members and ensures adequate staffing ratios
• Work with HR, Clinic Manager, and Director of Nursing to ensure adequate staffing levels; report staffing productivity to leadership
• Keeps track of staff licensure / certifications, BLS and other HR related items
• Oversight of contracted clinical staff and ensure compliance with vendor contract
• Uses evidence-based practices and standards of care to create and implement clinical policies and procedures
• Responsible for maintaining all required documentation logs and chart audits
• Has working knowledge of all equipment, HIT, and procedures
• Keeps abreast of nursing / clinical trends, developments, and practices by participating in organizations and associations and frequent literature reviews

Financial management

Quality Improvement

Patient Relations (Customer Service)

Regulatory, Accreditation & Programmatic Compliance

Communication, Collaboration and Team Engagement

Performs other duties as assigned.

a) Effectively carries out tasks and responsibilities beyond core job duties and primary role. The additional duties may vary from time to time and encompass a wide range of activities that contribute to the overall success of the organization (floating, schedule variations, assisting co-workers, patients, visitors, customers, leaders, and other stakeholders in support of the organization.)

LEADERSHIP RESPONSIBLITIES (Manager level)

Determines the most effective method for assigning responsibilities and duties to department employees.

Assigns duties and responsibilities, and ensures employees receive instruction / training needed to complete their job responsibilities.

Ensures that employees are aware of and adhere to all company policies and procedures and conveys all senior management communications and directives.

Prepares and conducts performance appraisals for immediate staff :

Works with One up Leader and Human Resources to recruit, hire, and onboard staff

Works with One up Leader and Human Resource to support the disciplinary and termination procedures when needed

Effectively prioritize tasks and projects based on business needs and resources.

Ensure alignment of initiatives with organizational priorities and objectives.

Manage competing demands and adapt to changing priorities

LICENSES & CERTIFICATIONS

Required Education : Bachelor's degree (BSN) or equivalent from two-year college or technical school majoring in nursing

Preferred Education : Master of Science in Nursing (MSN)

Required Certifications, Licenses, Registrations : Active registered nurse license from the state of Texas, current BLS certification

Preferred Experience : 3-5 years clinical experience in an ambulatory / medical, pediatrics, or OB / GYN practice setting, staff development, education.

Required Experience : 5 years in nursing, 2 years management or Charge Nurse experience

TECHNICAL SKILLS

Uses HRIS (Human Resource Information System) to manage HR (Human Resource) employee record keeping, workforce reporting, talent management, time & attendance, and benefits administration

Uses CRM or like software to manage and evaluate customer / patient information for business development of process improvement opportunities

Mission : To provide evidence-based healthcare utilizing a patient empowered team approach resulting in individual wellness.

Vision : Best place for patients to receive care. Best place for providers to practice medicine. Best place for employees to work.

Values : Integrity, Respect, Empathy, Ethics, Excellence, Diversity, Safety, Professional.