Engineer

"Video Conference Engineer

Must Have Technical / Functional Skills 5+ years of experience in AV / VC engineering, SaaS application deployment, or enterprise collaboration technology delivery. - Expertise with Microsoft Teams, Microsoft Teams Room Pro, LogiSync, Appspace, BrightSign, and Windows OS environments. - Strong hands-on experience with APIs, scripting (Python, PowerShell, etc.), and automation frameworks. - Solid understanding of networking (QoS, firewalls, connectivity) for real-time collaboration systems. - Knowledge of enterprise security practices, including RBAC, conditional access, and vulnerability management. - Proven track record managing end-to-end deployments in a fast-paced, global enterprise environment. - Strong communication, documentation, and cross-functional collaboration skills.

Roles & Responsibilities The Video Conference Engineer will be a critical member of the Engineering & Delivery team, responsible for designing, deploying, and optimizing global AV / VC systems that enable seamless, secure, and high-performance collaboration across the enterprise. This role requires strong experience in corporate SaaS application deployment, API integrations, and AV / VC infrastructure engineering. The engineer must thrive in a fast-paced, global environment, working across IT, networking, facilities, and vendors to deliver scalable, resilient solutions that meet business and compliance needs.

Engineering & Delivery - Design, deploy, and improve AV / VC systems across conference rooms, events, and hybrid meeting spaces. - Lead system upgrades, new room builds, and large-scale technology rollouts, ensuring alignment with corporate standards. - Configure and integrate Microsoft Teams, Microsoft Teams Room Pro, LogiSync, Appspace, BrightSign, and Windows OS-based platforms. - Develop automation and API-driven workflows to streamline system management and reduce manual effort. - Plan and execute deployment projects end-to-end, from design through QA testing and documentation to handover.

AV Solution Design & Integration - Define system topology, hardware / software requirements, and create standard room designs for multiple room types. - Ensure interoperability across AV hardware, control systems, and SaaS platforms. - Deploy and manage monitoring systems (Fusion, Ecostruxture, Netspeak, LogiSync) for proactive health management. - Produce detailed engineering and support documentation for deployments and new technologies.

Quality & Performance Optimization - Analyze Teams quality dashboards and system telemetry to ensure optimal performance. - Investigate and resolve chronic issues or 'problem rooms,' including escalation support for complex incidents. - Lead root cause analysis (RCA) after outages and drive corrective actions. - Continuously optimize system configurations, QoS policies, and hardware settings to ensure best-in-class experiences

Security & Compliance - Integrate enterprise security requirements into AV / VC solutions. - Manage access controls, conditional access policies, RBAC, and compliance settings. - Collaborate with InfoSec on security reviews, audits, and risk assessments, ensuring remediation of findings. - Oversee firmware / security patch lifecycles for AV hardware and platforms.

Vendor & Stakeholder Collaboration - Act as primary liaison with external vendors, integrators, and service providers. - Partner with IT, networking, facilities, and workplace teams to align initiatives with business objectives. - Manage vendor contracts, onboarding, and compliance reviews. - Provide documentation and training to internal support teams.

Innovation & Continuous Improvement - Research, test, and pilot emerging collaboration and AV technologies. - Use data, feedback, and usage analytics to refine designs, improve supportability, and enhance user experience. - Drive automation and explore AI / ML applications for Tier 0 / 1 support efficiency. - Continuously refine room standards, processes, and system integrations.

Nice to Have - Experience with digital signage and wayfinding technologies (Appspace, BrightSign). - Vendor management and contract oversight experience. - Relevant certifications (CTS, Microsoft Teams Rooms Specialist, ITIL, or equivalent). - Exposure to AI / ML tools for IT support automation.

Salary Range- $90,000-$100,000 a year

TCS Employee Benefits Summary :

Discretionary Annual Incentive. Comprehensive Medical Coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support : Maternal & Parental Leaves. Insurance Options : Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth : Commuter Benefits & Certification & Training Reimbursement. Time Off : Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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