Field Support Specialist

Vantive is a pioneering vital organ therapy company dedicated to extending lives and enhancing possibilities for patients and their care teams. With a 70-year legacy of innovation in kidney care, we are enhancing the dialysis experience through cutting-edge digital solutions and advanced services, while also exploring new horizons in vital organ therapies. Our ultimate goal is to provide care teams with greater flexibility and efficiency in therapy administration, leading to longer, healthier lives for patients.

At Vantive, we are looking for passionate individuals who aspire to make a meaningful impact in their work. By joining our vibrant community of focused and courageous professionals, you will contribute to our mission of improving patients' lives globally.

The Field Support Specialist is an essential customer-facing role that embodies the Vantive brand in clinical and hospital environments. In this position, you will manage a designated territory and engage in travel to oversee the installation, repair, preventive maintenance, and training related to a variety of electro-mechanical medical devices. If you are hands-on, enjoy solving complex technical challenges, and value customer interaction and diverse work responsibilities, this role is for you. Your focus on delivering a positive customer experience and ensuring timely service completion will be paramount.

Key Responsibilities :

• Execute installation, calibration, preventive maintenance, and repairs on a diverse array of electro-mechanical medical equipment, complying with SLAs, quality standards, and safety protocols.
• Diagnose and troubleshoot equipment failures, determining root causes and implementing effective solutions.
• Efficiently manage service calls and preventive maintenance schedules within your territory to meet SLA commitments.
• Document all service activities thoroughly while keeping maintenance records and inventory transactions up to date.
• Order and maintain necessary parts for service and maintenance, ensuring proper inventory control.
• Train and guide customers on equipment operation, maintenance procedures, and inspection techniques.
• Maintain open communication with customers regarding service status, arrival times, and resolutions, fostering strong relationships and high satisfaction.
• Represent Vantive professionally with a positive attitude and engagement with colleagues and customers.
• Mentor fellow technicians and contribute to team knowledge sharing, best practices, and departmental meetings.
• Participate in installations, field actions, and various initiatives, taking on leadership roles as needed.
• Ensure proper handling of sensitive components while adhering to regulations regarding health, safety, and environmental concerns.
• Manage travel to clinical sites for technical support, training, and meetings.
• Exhibit strong interpersonal skills that align with Vantive's values of Care, Ownership, Trust, and Innovation.
• Perform additional duties as assigned.

Qualifications :

Education and Experience :

We value fair compensation at Vantive, and the estimated base salary for this role is $60,000 - $75,000 annually. This range reflects anticipated salary ranges influenced by market data and experience. We’re committed to equitable pay practices; for specific concerns, please discuss with our recruiter.

U.S. Benefits :

At Vantive, we prioritize your well-being with comprehensive compensation and benefits packages for eligible staff. Benefits include medical, dental, and vision coverage starting on your first day, as well as life insurance, disability coverage, and retirement benefits like a robust 401(k) plan. We also provide flexible spending accounts, educational assistance, and generous paid time off ranging from 20 to 35 days based on tenure, alongside family and medical leave options. Additional perks include commuting benefits and childcare support.

Equal Employment Opportunity :

Vantive is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.

Reasonable Accommodation :

We are committed to accommodating individuals with disabilities. If you require assistance during the application or interview process due to a medical condition or disability, please let us know your needs along with your contact details.

Recruitment Fraud Notice :

Be aware of recruitment scams. Vantive has seen instances where fraudulent parties pose as employees to obtain personal or financial information. Stay informed and protect yourself from such scams.