Office Manager

Job Description

Job Description

Job Description

Office Manager

SUMMARY :

Under the direction and counsel of the Senior Team, the General Manager / Office Team Leader is responsible for ensuring the maximum effectiveness of daily operations, which will ensure the highest quality of patient care possible for our patients.

MINIMUM QUALIFICATIONS :

Education and Experience :

• High school diploma or GED required
• Bachelor’s degree or Associate Degree in Human Resources, Management, Human Resources or a related field preferred
• Prefer one year of medical management experience in optometry
• Lab and edging experience are a plus
• Retail Management experience with more than 5 staff members

Essential Skills and Abilities :

Exceptional / Passionate leadership and management abilities

An extensive knowledge of daily practice operations, preferably in optometry

Proficient computer skills

Basic working knowledge of Microsoft Word, Microsoft Excel and PowerPoint

Ability to problem solve, training and develop

Excellent communication skills, proper grammar and business writing capability

Team-oriented

Self-directed, highly motivated, able to multi-task, work under pressure in a fast-paced environment

Ability to handle multiple projects at one time and delegate appropriately

Exceptional interpersonal business skills

Possess a caring, patient and friendly attitude

Experience in conflict resolution

DUTIES AND RESPONSIBILITIES :

Provide management, leadership and supervision of the staff to ensure efficiency in daily operations

In conjunction with other members of the management team, perform employee evaluations according to predetermined schedules

Provide proper supervision of personnel daily

Encourage and reward outstanding performance. When an employee’s performance is deficient, take corrective action, including coaching, counseling, encouraging improvement and setting goals and timetables. Also, in conjunction with Human Resources, issue verbal, written warnings, and PIP plans. Legally terminate employees who fail to improve and / or meet requirements with HR approval and attendance.

Review staffing requirements and recommend expansion of staff or elimination of jobs as necessary

Participate in interviewing and selecting personnel

Conduct three-month and six-month reviews of new hires

Ensure compliance with employment laws, including but not limited to affirmative action and sexual harassment

Initiate / maintain / enhance a positive atmosphere of cooperation among the staff

Lead and motivate staff to achieve financial and qualitive goals

Resolve day-to-day employee issues

Enforce and maintain Employee Policy and Procedures Manual

Conduct employee staff meetings to enhance practice communication

Ensure the smooth flow of work and patients within the office. Evaluate patient flow and make recommendations for improvement

Implement and monitor the effectiveness of physician and patient scheduling templates

Handle distressed or disruptive patients

Create weekly schedules for associates to ensure proper coverage of the department at al times

As needed, report the need for repairs or replacement of furniture and equipment

Keep up to date with new developments in office technology. Discuss possibility of upgrades to new equipment with IT

Track sales data and produce reports

Assist with marketing plans and logistics of marketing

Efficiently organize department to meet sales goals

Monitor sales and inventories to ensure profitability

Enforce guiding patients with proper ophthalmic frames and lens selections to fulfill their needs and wants to consistently increase the sales of the office

Manage and serve as a liaison between the patients and the optical ensuring quality patient care and on-time delivery of products

Evaluate and arrange for all staff training needs. Measure the effectiveness of the training.

Maximize technical staff participation in accreditation programs, upgrading of credentials and skills

Support the practice core values and mission statement to develop, enhance and promote high quality patient care through team effort

Exhibit flexibility, sensitivity and respect for patients and team members

Professional and Personal Development / Goals and Objectives

Exhibit professional demeanor with a positive enthusiastic attitude at all times when representing the practice

Maintain current knowledge of healthcare issues, administrative, financial, legal and managed care

Maintain certification, where applicable, and continue to improve skills

Set goals and objectives for professional growth. Review and revise goals annually.

Provide input on how to improve patient care, decrease costs and increase revenues for the practice

Maintain practice confidentiality, follow legal, HIPAA / OSHA guidelines, follow and enforce the rules and regulations of the practice as documented in the practice employee manual

Follow and enforce the guidelines of the practice pay for performance program

Maintain appropriate productivity as defined by the CEO

Follow up on verbal and email requests in a timely manner

Implement and follow the practice budget as defined by the CEO

Assume other duties as assigned

Job Type : Full-time

Expected hours : 40 - 45 per week.

Benefits :

401(k)

401(k) Matching

AD&D Insurance

Health Insurance

Health Savings Account

Dental Insurance

Disability Insurance

Vision Benefits & Discounted Services

Employee Assistance Program

Employee Discount

Life Insurance

Opportunities for Advancement

Paid Time Off

Paid Training

Professional Development Assistance

Referral Program

Work Location : In person, Lakeland Harden Location.

Schedule :

Monday to Friday

One late night a week

Possible One Saturday a month, based on location (advance notice will be provided)

Must be able to attend one monthly meeting before or after normal business hours (advance notice will be provided)

Must be able to attend one monthly training event before or after normal business hours or on a Saturday (advance notice will be provided)

Must have reliable transportation and be able to travel to various satellite locations as needed for work assignments

Please note that this job description is not exhaustive, and additional duties may be assigned as needed.

Eye Specialists of Mid-Florida is an Equal Opportunity Employer. We do not discriminate against any individual based on race, color, religion, sex, national origin, age, disability, genetic information, military status, or any other characteristic protected by law. We are a drug and tobacco-free workplace.