Patient Access Rep I
SPECTRAFORCESaint Clair Shores, MI, USjob_description.job_card.variable_hours_ago
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job_description.job_card.job_descriptionAct a liaison between company, the customer base and patients. Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet. Speak with customers in a courteous, friendly, and professional manner using protocol procedures. Inquire, clarify, and confirm customer requirements and understanding of the solution. Provide additional customer education and information as needed. Qualify and establish inbound new customers requesting the company's products and services. Work in multiple databases to research complex issues and questions. Notify clients of test results in a timely and accurate manner. Review test forms for accuracy and report any discrepancies. Perform administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance. Knowledge of Microsoft Office. Strong verbal and written communication. Courteous with strong customer service orientation. Understanding of medical terminology used in the clinical setting. High School diploma or equivalent experience. Previous experience in customer service preferred. Bachelor's degree preferred. 0-2 years of experience.
Job Description
Title : Patient Access Rep I
Location : Saint Clair Shores, MI, 48081
Duration : 2+ months
Shift : 7 AM- 2 PM (Monday- Friday)
Payrate : $18.55 / hr
Summary :
- The main function of a patient access representative is to act as the liaison between the organization and the customer / patient.
- They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.
Job Responsibilities :
Skills :
Requirements :
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Patient Rep • Saint Clair Shores, MI, US