Implementation Manager (Santa Clara)

As an Implementation Manager at Eltropy, you will be part of a high-impact team guiding financial institutions through the onboarding and adoption of our AI-powered communication platform. We are looking for an implementation specialist with 23 years of experience delivering SaaS or technical solutions, strong customer communication and technical troubleshooting skills, and the ability to take on increasingly complex projects with moderate oversight.

In this role, you will manage customer onboarding projects end-to-end, configure SaaS and AI solutions, and implement integrations with core banking, lending, and other financial services systems. With support from experienced team members, you will continue to develop your technical, communication, and project management skills, building a strong foundation for a career in enterprise software delivery.

Location : Santa Clara, CA (Hybrid)

Department : Customer Success

Employment Type : Full-Time

Minimum Experience : Mid-level

Total OTE Compensation : $76,000-$115,000 (base + bonus)

What Youll Do :

Implementation & Project Support

• Assist with onboarding new customers onto the Eltropy platform, including our AI-powered Voice and Digital Agents
• Support creation, configuration, and testing of SaaS instances and communication flows through voice, video, text messaging and chat channels.
• Coordinate tasks, schedules, and meetings to help ensure timely go-lives with quality.
• Troubleshoot implementation issues in collaboration with technical teams.

Learn the Technology

Customer Training & Enablement

Be the Voice of the Customer

Testing & Quality Assurance

What You Bring :

Bonus (Not Required) :

Why Join Eltropy?

About Eltropy (www.eltropy.com)

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.

Eltropy Values :

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.