Public Safety Telecommunicator

Emergency Dispatcher

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Receives, prioritizes, and dispatches emergency and non-emergency calls for security, MedEvac critical care transport, and additional hospital-based emergency services. Communicates with callers and local emergency services personnel, when required, to coordinate response, relay critical information, and ensure provision of a common operating picture during emergency incidents or requests for service.

Job Duties

Communicates and monitors various public safety radio channels and coordinates efforts in dispatching personnel and equipment.

Ensures timely relay of information on the nature of the call and additional instructions via radio to units responding.

Interrogates callers for pertinent details of the event and enters accurate and concise data utilizing the CAD system.

Completes reports, inputs and retrieves data, using dedicated systems and software.

Alerts, assigns resources, and provides key information to responding crews.

Verifies address and callback information to ensure precise location of call.

Makes recommendations to the department for improving operations with work processes.

Minimum Qualifications

High School Diploma / GED

3 years Experience in emergency dispatch / communications or

3 years Experience in emergency medical services or a related field

Ability to use emergency communications systems including telephone, radio, alarm, and computer-based documentation, paging, and notification systems.

Ability to react quickly in emergency situations and remain calm while under pressure.

In-depth knowledge and understanding of emergency management and continuity plans.

Ability to use Microsoft office products including Word and Outlook.

Ability to maintain effective communication and working relationships with various local, state, and federal emergency communications center personnel.

American Heart Association Basic Life Support - State of Pennsylvania within 90 Days

Public Safety Telecommunicator Certification APCO - State of Pennsylvania within 90 Days

EMD - Emergency Medical Dispatcher APCO - State of Pennsylvania within 90 Days

Physical Demands

Lift and carry 7 lbs., continuous sitting >

67%, frequent keyboard use / repetitive motion, frequent fine motor activity / wrist position deviation.

Job Description Disclaimer : This position description provides the major duties / responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and / or social activities.