Program Analyst

Program Analyst

We are seeking a dedicated Program Analyst to manage and oversee multiple department programs, with a focus on the Critical Needs Program and Rehousing Program. The ideal candidate will enhance customer experiences through targeted outreach and education, particularly for low-income and elderly customers.

Responsibilities

• Manage multiple department programs competently and accurately, spending approximately 50% of time on this task over a year.
• Oversee and manage the daily workflow of programs, including tracking and processing paperwork and applications, CCB updates, customer communication, initiating field activity, records management, and reporting (55%).
• Develop messaging and drive education and participation in the programs from both external and internal strategic approaches (25%).
• Provide reporting and track program activities on a monthly, quarterly, and annual basis (20%).
• Enhance the customer experience through direct outreach and education to low-income and elderly customers, spending approximately 50% of time on this task over a year.
• Interface directly with customers to provide options and information about programs and services to assist with energy bill payments, including face-to-face assistance at the KC Connect location (40%).
• Work with Customer Affairs Advisors to maintain activity records, scheduling, and collateral materials (30%).
• Collaborate with cross-functional teams to identify and implement opportunities to maximize customer reach (30%).

Essential Skills

Additional Skills & Qualifications

Work Environment

This role requires flexibility and adaptability with assignments, priorities, and work hours / shifts. The candidate must be willing to travel locally and statewide in MO and KS to meet job expectations. The position may require working extended and non-traditional hours as needed.

Job Type & Location

This is a Contract position based out of Topeka, Kansas.

Pay and Benefits

The pay range for this position is $22.67 - $22.67 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Topeka,KS.

Application Deadline

This position is anticipated to close on Aug 31, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.