IT Support Tech Level 1 20.00 to 22.00hr DOE 817924

SELECTEMP Employment ServicesEugene, OR

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Compensation : $20 - $22 per hour

IT Support Tech Level 1

Highly reputable company that provides content, tools and expertise to help businesses, emergency services and individuals improve their safety and compliance is seeking a Level 1 IT Support Tech for a minimum of 12 weeks, with the potential for going permanent with the company, if it is the right fit on both sides!

Apply online today before this position is filled! Need help applying - call us at 541-746-6200!

Duties and Responsibilities for Level 1 IT Support Tech :

Processing Basic (Level 1) Support Tickets
Providing step by step technical instructions to end users
Provide customer-facing technical support through phone, video and chat
Identifying and troubleshooting minor technical issues
Provide exceptional customer service and feedback reports
Communication : Simplifying technical processes for non-technical end users
Collaboration : Working with other IT professionals to find solutions
Escalation : Referring customers to higher levels of IT support
Customer-oriented : Being patient and dealing well with difficult customers, maintaining a calm and professional demeanor
Work to resolve customer requests quickly
Complete Accurate Record changes and other Documentation

Skills and Qualifications for Level 1 IT Support Tech :

Must Prioritize a Strong, Customer Service Mindset

Minimum 1 year of Customer Service Experience in a front-facing role required 1+ year experience in an IT help desk role preferred but Not required If No Experience that is OK, however would need to be offset by a STRONG TECHNICAL KNOWLEDGE BASE

Average to above average typing skills (50-60 wpm)

Intermediate knowledge of standard office equipment

Working knowledge of MS Word, Excel, Outlook and MS Teams Chat and video meeting platforms

Ability to proficiently navigate web-based programs

Strong Trouble Shooting Skills

Someone who is a Straightforward and Supportive person by nature, would be an ideal fit within this somewhat small, Straightforward, Collaborative and very Supportive Team Environment.

Someone who is trustworthy and possesses a high level of Integrity is a must!

Job Details for Level 1 IT Support Tech :

Temp - Minimum of 12 Week Assignment with the potential for permanent employment

Work Schedule : Monday - Friday

8 : 00 AM - 5 : 00 PM

Pay Rate Range :

20.00 - $22.00 / hour - DOE

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It Support • Eugene, OR