Lead UX Researcher

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

As part of the Design Organization, the Lead UX Researcher plays a key role in shaping the user experience by driving research to provide user insights that will inform product design and strategy. Researchers collaborate with designers and product stakeholders to understand business and research goals, conduct high quality research, and present findings. We strive to learn and understand our users' needs and behaviors to help create useful, usable, and engaging products and features.

Essential Duties

Promote the value of UX Research through various tools and processes

Establish relationships with key stakeholders (i.e. product, engineering, sales, support) to gather research participants and share insights

Understand and translate business requirements and constraints into research initiatives

Collect and analyze user needs and behaviors via qualitative research (i.e. stakeholder and user interviews, surveys, field visits, usability testing, remote testing)

Create personas, user journeys, and flows to better understand our end users and communicate that understanding to our product teams

Share research findings and recommendations to diverse audiences through written documentation and oral presentations

Collaborate with designers and product managers to prioritize research findings in a fast-paced environment

Engage with cross functional teams to anticipate user challenges, and seek out new research methods and solutions

Mentor less experienced researchers to help support project approaches and skill growth

Keep abreast of industry and user experience trends, and best practices and promote research within the team

Required Qualifications

Bachelor's degree in anthropology, Human Computer Interaction (HCI), Human Factors, Sociology, Psychology, or related field or practical experience

Minimum 6 years relevant work experience within user experience, product design research, experience design, or related field

Experience with research design utilizing various methods, such as foundational research, contextual inquiries, journey maps, surveys, usability studies

Experience with remote research tools (i.e. User Interviews, UserTesting, Qualtrics)

Ability to make decisions and adapt based on understanding of business goals, needs, and challenges

Must have excellent time management skills : be able to handle multiple projects at one time and prioritize needs and projects

Must be a collaborator and team player

Preferred Qualifications

Master's degree or higher in a related field

6 - 8 years of relevant work experience within user experience, Human Computer interaction, product design research

Familiarity with analytics tools (i.e. Google Analytics, Pendo)

Competencies

Strong ability to empathize with customers

Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product life cycle

Knowledgeable and have a deep understanding of the user-centered design process

Excellent visual, written, and oral communication and presentation skills

Self-starter who takes initiative

A strong eye for detail, initiative and committed to delivering high quality work independently or as part of a team

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.