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HVAC Operations Manager
HVAC Operations ManagerNextech • West Valley, UT
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HVAC Operations Manager

HVAC Operations Manager

Nextech • West Valley, UT
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Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC / R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You’ll Be Doing

The HVAC / R Service Operations Manager will oversee the operations of the service department as well as HVAC Technicians. In this role, the candidate will work directly with the team to support staff, organize, direct, coordinate and control service activities to achieve outstanding customer service & brand recognition. The ideal candidate will have previous HVAC Technical experience, high-energy, and be an effective communicator. This position is critical to the development of our operational team & quality of support we provide to our customers.

What Makes Nextech Different?

  • Excellent Health Insurance options including a FREE employee only option
  • Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
  • FREE life insurance equal to your annualized pay rate
  • 401k with a 50% match up to the first 5% of your contributions
  • 7 paid Holidays
  • 2 paid Personal days
  • 10 paid Vacation days

Min Compensation

USD $100,000.00 / Yr.

Max Compensation

USD $120,000.00 / Yr.

Responsibilities

  • Responsible for full financial for operations
  • Review company reports such as PMs, CINB, SLA and P&L and share with team
  • Take calls for customer escalation issues & being able to provide a solution
  • Ensure company goals are met monthly / quarterly / yearly
  • Manage all Service-Level Agreements (SLA) with current / new clients
  • Recruit, hire, and develop service operations team
  • Develop training plan for service support team
  • Delivery of goals and metrics for assigned group
  • Evaluate and perform annual reviews
  • Identify and communicate where improvements can be utilized
  • Quality assurance on all work performed at customer facilities
  • Cover in absence of the next level managers
  • Create, communicate, and send weekly activity schedule to VP of Operations
  • Qualifications

  • 7+ years of Management experience for an HVAC contracting business or building-related services company
  • Have an HVAC / R Technical Background
  • Understanding of the principles of quality management with respect to effective communication
  • Experience with management and conflict resolution
  • Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
  • Ability to adapt to very fast-paced environment and deadlines
  • Excellent interpersonal and communication skills, both written and oral
  • Advanced Microsoft Office and computer literacy
  • Join our Talent Community!

    Join Our to stay up to date on open positions.

    Nextech North America is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : Nextech North America is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Nextech North America are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Nextech North America will not tolerate discrimination or harassment based on any of these characteristics.

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    Operation Manager • West Valley, UT

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