Service Desk / Technical Analyst (Level 1)
S R INTERNATIONAL INCPhoenix, AZ, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionIT support experience (Google Suite, remote troubleshooting, networking, servers). Incident management knowledge. Technical writing experience. Required : High School Diploma Preferred : Associates or Bachelors in Computer Science, IT, or related field.
Job Description
Job Description
Job Description :
Seeking a Service Desk Analyst to provide first-level technical support for internal and external users in a fast-paced ITIL environment. Responsibilities include handling inbound calls, emails, and chats, managing service requests, troubleshooting technical issues, and maintaining accurate documentation.
Required Skills & Experience :
- Strong customer service and problem-solving skills.
- Excellent communication, organizational, and multitasking abilities.
- Experience in customer support, handling client calls, and issue resolution.
Preferred Skills & Experience :
Education :
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Service Analyst • Phoenix, AZ, US