Knowledge Manager/Technical WriterMaximus • Shreveport, US

Knowledge Manager / Technical Writer

Maximus • Shreveport, US

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Description & Requirements

Maximus is looking to hire a Knowledge Manager / Technical Writer.

This position is remote with occasional travel to the work site in Alexandria, Virginia required. The selected candidate must have a Public Trust clearance or be able to successfully pass a government-sponsored Public Trust clearance process.

Essential Duties and Responsibilities :

Demonstrate technical research and fix technical issues in computer / operational systems, network, applications, etc.
Apply acquired technical skills and knowledge of applicable policies and procedures to complete assigned tasks.
Escalate more complex technical issues to more experienced technicians.
Participate in special projects as required.

Job-Specific Essential Duties and Responsibilities :

Maintains the knowledge base

Writes and updates SOP's

Updates process documentation

Ensures agents have current guidelines and that new policies are updated in workflows

Reviews and receives update / change requests from agents or management

Works closely with Training and Quality to ensure policies are aligned

Other duties as assigned

Job-Specific Minimum Requirements :

Due to contract requirements candidates must be U.S. citizens without dual citizenship with another country.

Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a government-sponsored Public Trust clearance process.

High School Diploma or equivalent

2 years of experience in knowledge management and / or technical writing

Proven ability to create knowledge articles to assist analysts and specialists.

Must be able to travel as needed to work site in Alexandria, VA

Minimum Requirements

High School diploma or equivalent with 1-3 years of experience.

May have additional training or education in area of specialization.

Preferred Skills and Qualifications :

2 years experience with DTMO TAC related policies, procedures, nomenclature, and guidelines

Experience with DTMO TAC processes, policies and systems

Experience writing knowledge articles for DTMO TAC

Excellent written and oral communications and presentation skills.

Ability to work independently

Ability to work in a high paced work environment

Ability to hit goals and deadlines

#techjobs

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.

Minimum Salary

31.75

Maximum Salary

57.20

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