Customer Service Representative

Job Description

Company Description

Stephens And Associates is a research company based out of Panama City Beach, Florida. With a focus on high-quality research, the company provides valuable insights and services to its clients. The company's dedication to excellence has established its reputation in the research industry. Stephens And Associates is committed to providing a productive and professional environment for its employees.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Austin, TX. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and creating a positive customer experience. Day-to-day tasks include responding to customer emails and calls, resolving issues, and maintaining accurate records of customer interactions.

Qualifications

• Customer Service, Customer Support, and Customer Representatives skills
• Customer Satisfaction and Customer Experience skills
• Strong written and verbal communication skills
• Excellent problem-solving abilities
• Ability to work well in a team-oriented environment
• Experience with customer relationship management (CRM) software is a plus