Program Manager - Family Shelter

Program Manager Family Shelter

Position Summary The Program Manager Family Shelter oversees daily operations and service delivery at Just Compassion's 50-unit hotel-based family shelter in Gresham, Oregon. The program provides short-term stabilization, case management, and housing navigation services to families experiencing homelessness, with a strong focus on rapid transitions into stable housing. This position ensures that services are participant-centered, trauma-informed, and aligned with the organization's housing-first philosophy. The Program Manager provides direct supervision to shelter staff, coordinates with housing case managers, and collaborates with county partners, landlords, and service providers to ensure high-quality outcomes for families.

Essential Duties and Responsibilities

Program Operations and Oversight

Manage daily operations of the 50-unit family shelter, ensuring safety, cleanliness, and a welcoming environment for all participants.

Implement and maintain policies and procedures aligned with Just Compassion's housing-first, harm reduction, and trauma-informed frameworks.

Staff Supervision and Support

Supervise and mentor shelter staff, including front-line shelter coordinators, case managers, specialists and support staff.

Provide ongoing coaching, training, and performance evaluations to promote professional growth and accountability.

Foster a team environment built on collaboration, empathy, and empowerment.

Participant Services and Case Coordination

Oversee service delivery to ensure each family receives individualized support and coordinated housing navigation.

Collaborate closely with housing case management teams to develop and track individualized service plans focused on housing stability.

Partnership and Collaboration

Serve as the on-site liaison with Multnomah County, housing partners, and community service agencies.

Maintain strong relationships with landlords and housing providers to expand family housing options.

Coordinate with county programs and local nonprofits to promote system alignment and prevent duplication of services.

Compliance, Data, and Reporting

Maintain accurate documentation and records in HMIS and internal databases.

Ensure compliance with all program, funding, and safety requirements.

Track budgets, monitor spending, and coordinate with finance staff on purchasing and reporting.

Qualifications Required :

Bachelor's degree in Social Work, Human Services, or related field (or equivalent experience).

3+ years of experience in human services or shelter / housing program operations.

2+ years of supervisory or team lead experience.

Strong understanding of family homelessness, housing-first principles, and trauma-informed care.

Excellent communication, problem-solving, and crisis intervention skills.

Proficiency in data systems such as HMIS or equivalent.

Valid driver's license and reliable transportation.

Preferred :

Master's degree in Social Work, Public Administration, or a related field.

Experience managing programs funded by county, state, or federal contracts.

Knowledge of Coordinated Entry systems and Medicaid-aligned service models.

Bilingual or multilingual abilities (Spanish, Russian, or other).