Help Desk Support Technician

Description

Position Summary :

We're looking for a motivated and customer-focused Help Desk Support Technician to join our team. In this role, you'll be the first point of contact for employees experiencing technical issues, providing timely and effective support to keep our operations running smoothly. The ideal candidate has strong problem-solving skills, a patient and friendly demeanor, and a solid understanding of common hardware and software.

Pay Range : $23.08 - $30.00 per hour

Requirements

Key Responsibilities

• Provide first-level technical support for all hardware and software issues via phone, email, chat, or in-person.
• Diagnose and resolve common problems, including password resets, software installations, and peripheral device troubleshooting.
• Log all support requests and issues accurately in our ticketing system, tracking them from the initial report to final resolution.
• Escalate more complex or unresolved issues to the appropriate IT team members (e.g., Systems Administrator or IT Manager).
• Follow up with end-users to ensure their issues have been fully resolved and they are satisfied with the solution.
• Assist with the setup and configuration of new hardware and software for employees.
• Other tasks as assigned.

Qualifications

Strong knowledge of Windows operating systems.

Excellent verbal and written communication skills.

Physical Requirements :

Work Environment :

Primarily works in an office environment with limited noise levels and exposure to the elements. May infrequently work in agency residential facilities or field offices but with minimal access to clients.

Additional Requirements :

Must possess and maintain a valid, unrestricted California driver's license and current vehicle insurance.